Sr Manager, Internal Communication

Summary:

The Senior Manager, Internal Communications is responsible for developing, executing, and managing internal communications strategies that support Archwell Capital and its portfolio companies. This role oversees employee communications, executive messaging, intranet content, and multimedia communications to ensure employees receive timely, accurate, and consistent information. The Senior Manager partners with Human Resources, executive leadership, IT, and other stakeholders to support organizational initiatives, company transitions, employee engagement, and change management. This position also supports the continued development of the internal communications function, including establishing processes, managing communication channels, and evaluating communication effectiveness.

Essential Job Duties and Responsibilities:

• Develop and execute internal communications strategies and plans aligned with organizational objectives, business priorities, and employee engagement initiatives.
• Manage the enterprise-wide internal communications calendar, including coordinating requests, prioritizing messaging, establishing timelines, and ensuring timely distribution across multiple channels.
• Draft, edit, and distribute employee communications, including company announcements, organizational updates, HR initiatives, benefits information, policy changes, and other employee-related communications.
• Partner with the Employee Experience team to develop and deliver communications supporting employee engagement, culture, events, open enrollment, and other HR programs.
• Manage and maintain content for the company intranet utilizing Palantir Foundry, including developing content, organizing information, coordinating updates, and improving accessibility and usability.
• Identify opportunities to expand the use of the intranet as a centralized resource for company information and employee communications.
• Develop and implement additional internal communication channels, including podcasts, video content, graphics, and other multimedia resources to enhance employee engagement.
• Support executive communications by drafting leadership announcements, talking points, presentations, town hall materials, and other communications on behalf of the CEO and senior leadership.
• Partner with senior leaders to ensure executive messaging is clear, consistent, accurate, and aligned with company priorities and communication standards.
• Develop and execute change management communications supporting organizational restructuring, mergers, acquisitions, integrations, company transitions, and other significant business initiatives.
• Collaborate with portfolio company leadership and communications teams to provide guidance, develop communication plans, and support consistent internal messaging across the organization.
• Serve as the primary internal communications resource for portfolio companies that do not have dedicated communications support.
• Partner with the Head of Communications to ensure alignment between internal messaging, external communications, company branding, and organizational objectives.
• Collaborate with the Creative Director to develop communication materials, graphics, presentations, and multimedia assets that support company initiatives.
• Partner with IT to coordinate communication distribution, intranet administration, platform functionality, and ongoing enhancements.
• Establish and maintain internal communications processes, editorial standards, messaging guidelines, and communication best practices.
• Monitor and evaluate communication effectiveness through engagement metrics, employee feedback, readership, and other available analytics.
• Identify opportunities to improve communication channels, content delivery, employee understanding, and overall communication effectiveness.
• Manage multiple communication initiatives simultaneously while maintaining accuracy, confidentiality, and alignment with changing business priorities.
• Exercise sound judgment when handling confidential, sensitive, or business-critical information.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

• This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, English, or a related field required. Equivalent combination of education and relevant professional experience may be considered.
• Minimum of five (5) years of progressive experience in internal communications, corporate communications, employee communications, or a related field.
• Experience developing and executing internal communications strategies across multiple business units, departments, or affiliated companies.
• Demonstrated experience drafting and delivering executive communications, including leadership announcements, talking points, presentations, and company-wide messaging.
• Experience managing internal communications calendars, coordinating multiple stakeholders, and delivering communications across various channels.
• Experience supporting organizational change initiatives, including mergers, acquisitions, integrations, restructuring, or other business transformations preferred.
• Experience managing intranet content, employee communications platforms, and digital communication tools. Experience with Palantir Foundry or similar platforms preferred.
• Experience developing multimedia communications, including video, podcasts, presentations, and digital content preferred.
• Demonstrated ability to measure communication effectiveness through employee engagement metrics, readership analytics, and feedback.
• Experience working in financial services, investment management, technology, or a multi-company corporate environment preferred.
• Experience partnering with executive leadership and cross-functional teams while managing confidential and sensitive business information.

Certificates, Licenses, Registrations:

• None Required

Work Complexity:

Problems and issues faced are moderately complex. Problems typically impact own department and maybe other departments. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Archwell creates, buys, and grows companies to build a strong, comprehensive portfolio to help businesses thrive, even in the toughest of markets. Our teams build essential corporate services, technology, and consulting to help the mortgage, finance, and banking industries succeed.