Sr. Manager, UEV Services & Upgrades

In this role..

Ford’s Model E team is charged with delivering the company’s vision of a fully electric transportation future. Model e is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You’ll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.

This role designs and manages the next generation of software products for Ford Fathom, our future connected vehicle, designed from the ground up in California. You will own the end-to-end product lifecycle, from trend-spotting and ideation through design and engineering integration, partner collaboration, and market launch.

The successful candidate will define what it means to be a connected vehicle in 2026 and beyond, building unique and exciting connected experiences. You will navigate the friction between agile consumer software cycles and traditional automotive development, working directly with designers and engineers to bring the future of the vehicle to life.

This leader will ensure that all products not only delight the customer but also meet Ford’s rigorous standards for safety, security, and quality.

What you'll do...

• Trend Forecasting: Monitor global consumer software and technology trends (e.g., CES innovations, mobile tech, gaming, smart devices, AI) and translate them into a compelling connected experience roadmap.
• Business Case Development: Own the business case for connected vehicle software products. Develop pricing strategies, packaging models, and take-rate forecasts for paid features, subscriptions, and other monetized experiences.
• Lifecycle Synchronization: Develop strategies to decouple fast-moving software lifecycles from traditional vehicle development cycles, ensuring Ford vehicles always offer fresh, relevant experiences.
• Requirements Definition: Write clear product requirements that bridge consumer software features with automotive-grade requirements, including safety, reliability, and driver distraction guidelines.
• Ecosystem Integration: Champion a seamless, single-ecosystem customer experience across the vehicle, the Ford mobile experience, and the accessory ecosystem, in partnership with your counterpart on accessories.
• Cross-Functional Leadership: Lead matrixed teams across Software Development, Design, UI/UX, Engineering, Vehicle Integration, and Safety to deliver products on time and on budget, and present priorities, tradeoffs, and results to senior leadership.
• Strategic Partnerships: Identify, negotiate, and collaborate with leading technology companies, software providers, and other partners and collaborators who expand what the vehicle can do.
• Licensing & Data Privacy: Work with legal and business development teams to manage software licensing, data privacy compliance, and intellectual property for third-party technology.
• Launch Strategy: Develop go-to-market plans in partnership with Vehicle Program Management, Marketing, and Sales, including positioning, pricing, and the end-to-end customer journey.
• Over-the-Air (OTA) Updates: Define the OTA roadmap for connected experiences, ensuring features can receive enhancements, bug fixes, and security patches post-purchase.
• Performance Analytics: Monitor customer telemetry, usage, reviews, and warranty data to drive continuous product improvement and inform next-generation experiences.

You'll Have...

• Bachelor’s degree in computer science, engineering, product design, or business. Master’s degree or MBA preferred, or equivalent combination of relevant education and experience.
• 5+ years experience in both go-to-market and product management, with a strong sense of product strategy and the ability to define a vision in an emerging space.
• 3+ years experience managing products that involve mobile apps, cloud connectivity, and connected devices or digital experiences.
• 1 + year experience with pricing, packaging, or monetization of software or services.

Even better, you may have...

• Experience at a leading consumer technology company (e.g., Apple, Google, Samsung).
• Experience with subscriptions, paid features, or in-vehicle and connected-device platforms.
• Partnership or ecosystem-building experience.
• Experience in automotive, mobility, or consumer electronics.
• Familiarity with vehicle integration processes and modern Agile software development methodologies.
• Strong intuition for user experience, including driver distraction guidelines and seamless human-machine interfaces (HMI).
• Proven ability to manage complex relationships with external technology partners.
• A relentless drive to challenge the automotive status quo and bring consumer-tech speed and innovation to the vehicle.
• Comfort operating in a highly matrixed environment, bridging cultural and operational gaps between designers, software developers, hardware engineers, and commercial teams.
• Dedication to creating “surprise and delight” moments for the customer through flawless technology integration.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 5 and ranges from $148,800-$281,700.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/LL5
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid with a requirement to be onsite four or more days per week.