Sr. Patient Contact Representative - Blended

Description Alpaca Audiology is looking for an individual who has proficiently mastered every aspect of a Contact Center: Inbound, Outbound, Lead Generation, Social Media, and Retention. Remote Position may be available with experience and background in field. Responsibilities Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment Ability to multi-task and prioritize tasks effectively and efficiently Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media Ability to support to all levels of management in all areas Requirements HS Diploma or higher. Call center, customer service/sales experience. Proficiency with technology/software applications. Must be proficient in Excel. Excellent verbal and written communications skills Strong listening and presentation skills Track record of over-achieving quota Strong phone presence and experience making over 100 of calls per day Experience working with a CRM and multiple systems Ability to multi-task, prioritize, and manage time effectively Self-Sufficient and passionate about success