Sr Product Manager

ABOUT THE ROLE

Asurion is hiring a Senior Product Manager to lead the financial systems that run on Microsoft Dynamics 365 (D365) across the company — the uBreakiFix by Asurion (UBIF) network of approximately 700 U.S. retail repair stores, as well as Asurion’s core Mobility and Connected Home products. This high-visibility role sits at the center of Finance and Technology, where the systems you shape determine how quickly and confidently Asurion can see its own numbers.

POSITION OVERVIEW

You will own the product strategy, roadmap, and delivery priorities for Asurion’s D365 financial platform and the integrations that feed it. You are accountable for how business events — a store repair, a parts shipment, a client invoice, a franchisee payout — become accurate, controlled financial records, and how reliably they roll up into a closed month. Success is measured by close-calendar performance, reconciliation quality, reduced manual effort, and platform stability.

IMMEDIATE FOCUS AREAS

• Automation of core financial processes — Drive automation across core financial processes, including month-end close, moving AP, AR, cash application, journals, and reconciliations toward exception-based processing.

• Parts Distribution financial flows — Define how parts purchasing, inventory, store transfers, cost, and settlement are recorded in D365 for the new UBIF Parts Distribution capability.

WHAT YOU WILL DO (ESSENTIAL JOB SKILLS/DUTIES)

• Own the product vision and multi-quarter roadmap for D365 as Asurion’s accounting system of record across all lines of business.

• Baseline close performance and lead a prioritized program to shorten and stabilize the close calendar.

• Define how commercial events become accounting records — revenue, cost, tax, inventory, inter-company, and franchisee settlement — and make clear trade-offs between speed and financial integrity.

• Partner with upstream system owners on data quality standards, system-of-record boundaries, and governed interfaces into D365.

• Build controls into product design with Accounting and Internal Audit, including journal approval, segregation of duties, and reconciliation governance.

• Lead cross-system issue triage and root-cause analysis, translating between Finance and Engineering.

• Manage a capacity-constrained portfolio of strategic, planned, and support work, making trade-offs explicit.

• Track success metrics such as close-calendar adherence, on-time reconciliations, straight-through-processing rate, and manual hours by process.

WHAT YOU WILL BRING (REQUIRED TECHNICAL SKILLS)

• D365 Finance & Operations — GL, AP/AR, cash and bank, inventory, tax, inter-company, and financial reporting in a multi-entity environment.

• Financial close and process design — proven ownership of close, reconciliation, AP/AR, cash application, and inventory accounting as product capabilities.

• Finance automation — workflow automation, integration, and AI-assisted matching to move from manual work to exception-based operations.

• Integration and data fluency — reading data flows and integration points across billing, payments, and distribution systems; querying data (e.g., SQL).

• Product management — roadmap planning, Agile delivery, backlog management, and data-driven prioritization.

REQUIRED SOFT / LEADERSHIP SKILLS

• Influence without authority across Accounting, Finance Operations, Treasury, Tax, Audit, Operations, and Engineering.

• Clear communication that translates system behavior into financial language, and finance needs into engineering requirements.

• Structured prioritization under close deadlines and limited capacity, including the willingness to say no.

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s degree in Business, Finance, Accounting, Information Systems, or a related field.

• 7+ years of product management, business systems, or ERP product ownership, including significant time owning financial systems.

• Hands-on experience with D365 Finance & Operations or a comparable enterprise ERP.

• Demonstrated results improving a financial close or other finance process through system and process change.

PREFERRED EDUCATION & EXPERIENCE

• MBA or advanced degree.

• Experience with inventory, parts, or distribution accounting.

• Franchise retail, repair, insurance, or device-services background.

• Experience leading a live ERP migration or integrating an acquired business.

PREFERRED LICENSES / CERTIFICATIONS

• Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate; CSPO or SAFe POPM; CPA or CMA.

SUPERVISORY RESPONSIBILITIES

• Provides mentorship and coaching, and leads cross-functional delivery teams through influence.

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About Us

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide.

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

Customer First

• We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

• We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

• We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

• We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.