Sr. Product Manager, CRM Platform

Sr. Product Manager, CRM Platform | 100% Remote

About the Role

EMPLOYERS is a workers' compensation carrier building digital tools for policyholders, agents, injured workers, and our own teams. As a Senior Product Manager, you'll own the product direction for our CRM platform after go-live. You'll decide what gets built, what waits, and what gets a "no," so the business sees real change in how people work. You'll partner with Sales, Underwriting, Agency Management, Customer Experience, and Risk Advisory.

What You'll Do

• Own the request queue and backlog. Every request gets an outcome, a success measure, a rough size, and a confidence level before it's sequenced.
• Say "not yet" or "no" to stakeholders, including senior leaders, and keep the relationship strong.
• Own the platform through adoption and value realization, not just implementation. Know when to configure standard features and when custom build is worth funding.
• Learn how a submission becomes a quote, a bind, and a policy. Watch how users actually work and run refinement sessions with the business.
• Turn what you learn into epics, short job stories, and testable acceptance criteria. Keep the backlog ready two sprints out.
• Work with the business analysts, developers, QA, experience design, and op ex on the Dynamics team, plus the systems integrator and integration partners.
• Run the regular business sync. Make decisions and scope trades visible to the business owner.
• Lead at least one epic from definition through release, so the business can see what changed in their workday.
• Coordinate UAT, release planning, and training materials.
• Other duties as assigned.

What You Bring

• 5+ years in digital product management for products used by internal and external customers
• 5+ years in Agile/Scrum (two-week sprints, quarterly planning)
• Post-go-live ownership of an enterprise platform such as Dynamics 365, Salesforce, or a policy admin system
• Proven ownership of priorities and outcomes. This is not a project management or business analyst role.
• A track record of prioritizing by value, confidence, and effort, and sending back requests that lack a problem or a measure
• Ability to explain a prioritization trade-off, a miss, and what you'd do differently, with real metrics
• Clear communication with VPs and developers alike
• Working knowledge of Jira, Lucid, and MS Office
• Bachelor's degree in business, design, computer science, or a related field, or equivalent experience

Preferred

• Insurance or B2B sales and underwriting workflow experience (workers' comp helpful, not required)
• Scrum Master or Product Owner certification

Work Environment

• Remote: This role is 100% remote, open to candidates currently located in the United States who are able to work without sponsorship.
• Requires a private, quiet workspace suitable for focused work and video collaboration.
• Hours: Schedules are set to accommodate the needs of the role and organization, and may be adjusted as needed.
• Travel: Occasional travel to off-site locations for meetings may be required.

Salary Range: $90,000 - $140,000 with a comprehensive benefits package. Details: EMPLOYERS Benefits and Perks

About EMPLOYERS

As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work!

We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS!

Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States.EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees.

We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment.These are the pillars that support how we do business with our clients as well as how we treat each other!

At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement.As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career. About EMPLOYERS