Sr. Service Desk Engineer

Training and or Certificates: Bachelor’s Degree in computer science or related field or equivalent experience, plus several years working experience in related field for Level 2. VMware Certifications a plus Microsoft Certifications a plus CompTIA Certifications a plus Beneficial Skills: Experience with backup solutions. Experience working for an MSP a plus. Required Skills: Ability to communicate effectively with technical and non-technical users. Provide desktop & end-user support for both hardware and software. Knowledge of common desktop applications such as MS Office Suite, Adobe products and Intuit products. Excellent troubleshooting skills with different Operating Systems such as Windows 10 and 11, and MAC OSX. Familiar with SAS solutions such as Office 365, Google Workspace and Adobe CC. Ability to work independently as well as on a team. Ability to learn and document processes of third-party applications that you might not be familiar with. Be a self-starter, eager to learn and get involved in the troubleshooting process. Benefits: 401(k) Disability insurance Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule: M-F 8-hour shift On-call rotation Remote: No