Sr Service Mgmt Product Mgr/Remote

Find your calling at Mercy!

The Senior Service Management Product Manager’s primary responsibilities are serving as the liaison to caregivers across the Ministry for the evolution and development of Enterprise Service Management solutions and workflows.

Position Details:

Minimum Qualifications:

Education: Bachelor's degree in related field, specialized training, or equivalent work experience.

Experience: 8 years' experience working with ServiceNow or similar platform.

Certification(s):

• Information Technology Infrastructure Library (ITIL) Foundation certification required or completed within one year of hire.
• Scrum Master certification required or completed within one year of hire.

Skills, Knowledge Abilities:

• Solid understanding of Information Technology Service Management practices.
• Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies
• Proven ability to drive continuous service improvement
• Effective decision-making abilities
• Exceptional communication, writing, and editing skills
• Strong project management skillset
• Effective meeting facilitator

Preferred Qualifications:

Certification(s):

• ITIL advanced certifications
• ServiceNow Certified System Administrator (CSA)

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

About Mercy

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help.

A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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