Sr Software Engineer

Sr. Software Engineer – ServiceNow

Experience:

Minimum 10 yrs. of total experience. Minimum 5 yrs. of experience as ServiceNow Developer

Worked in ITSM organizational structure

Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request and CMDB

Prerequisite:

ServiceNow Development experience

ITIL knowledge

ServiceNow System Admin Certification

ServiceNow Certified Application Developer

Written and verbal communication skills

Responsibilities:

Work on development projects/enhancements for ServiceNow

Handle troubleshooting tickets in ServiceNow. Design, prototype, implement, test, and deploy business rules, technical solutions such as client scripts, UI pages/actions/policies, ACLs and notifications, ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, development skills, such as HTML, CSS, Angular JS

Create and use update sets to move customizations between ServiceNow instances.

Design and maintain a highly available and recoverable environment.

Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.

Proactively keep ServiceNow skills current

Peer review, Mentor and share technical knowledge with service management team.

You will be required to work with process owners and other stakeholders.

Qualification:

Bachelor’s Degree in Computer Science/IT or relevant work experience

Shift :

Evening shift - 5pm - 2am IST

Altera

A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

To learn more, visit www.alterahealth.com.

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.