Sr. Software Engineer – Python | AWS Lambda | GenAI | LLM | DevOps

Job Description Senior Software Engineer – GenAI, AWS, Python & Java Skills and Responsibilities • Bachelor’s degree in computer science or a relevant field. • 10 years of experience building large-scale, multi-tier distributed software systems. • Hands-on experience in cloud technologies, particularly AWS services. • Hands-on expertise with Python, Lambda functions, APIs, LLM Models, and Java. • Experience with DevOps culture, tools, and best practices (e.g., Bitbucket, Ansible, Jenkins, CDD). • Strong communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders. • Ability to work and collaborate with cross-functional teams across multiple locations. • Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits. • Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks. • Candidates with eligibility for Reliability Status Clearance will be preferred. • Location: Toronto, Canada; Hybrid work model. • Occasional work outside of normal business hours as part of a global team. • Occasional weekend work in support of project delivery and implementations. • This role offers an exciting opportunity to shape the future of customer contact center technology and drive innovation on a global scale. • The successful candidate will play a pivotal role in transforming engineering practices and delivering cutting-edge solutions that enhance client experience and operational efficiency. • We are looking for an experienced and high-performing Full-Stack Software Engineer with at least 10 years of software development experience. • This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across contact centers in Canada, Asia, and the US. • Participate in the design, development, and rollout of foundational cloud capabilities. • Collaborate with cross-functional teams to implement key software delivery, cloud, GenAI, and DevOps processes. • Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations. • Contribute and adopt global software engineering reusable best practice processes.