Sr Software Technical Product Manager - Arrays

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. The Senior Array Software Technical Product Manager is a market-facing, commercially focused technical product leader responsible for the product strategy, roadmap, and commercial success of Illumina's array software portfolio — DRAGEN Array, DesignStudio, and legacy array informatics tools. This role sits at the intersection of Product, Engineering, Sales, and Customers, ensuring that our array software products resonate with enterprise life sciences customers and drive measurable business impact. The ideal candidate brings experience in life sciences software or genomics, strong exposure to enterprise customers, and a proven ability to translate customer and market insights into detailed product requirements and go-to-market execution. Key Responsibilities Product Strategy & Roadmap Ownership Own the end-to-end product roadmap for DRAGEN Array, DesignStudio, and legacy array software Define product requirements based on customer needs, competitive landscape, and business objectives Prioritize features and capabilities in collaboration with engineering, balancing customer value against development cost and timeline Drive product lifecycle decisions — launch, iteration, deprecation, and end-of-life planning Partner with Engineering to ensure roadmap decisions align with commercial impact and market readiness Market & Customer Leadership Act as the voice of array software customers, representing customer needs, workflows, and buying drivers Lead Voice of Customer (VoC) efforts including customer interviews, field engagement, advisory boards, and win/loss analysis Develop and maintain customer personas, buyer profiles, and use-case narratives across array segments (e.g., genotyping, pharmacogenomics, polygenic risk scoring, biobank) Partner closely with Sales, Customer Success, and Field Marketing to identify commercial gaps, expansion opportunities, and adoption barriers Positioning, Messaging & Differentiation Own product positioning, value propositions, and messaging for the array software portfolio Translate complex technical capabilities into clear, compelling, customer-centric narratives tailored for enterprise buyers and decision makers Lead competitive analysis and market intelligence efforts across the array informatics landscape; identify actionable differentiation and competitive response strategies Influence product strategy by clearly articulating market problems, unmet needs, and commercial opportunities Go-to-Market Strategy & Execution Define and drive go-to-market strategies for new array software launches, major releases, and platform capabilities Enable Sales and Customer Success through sales plays, enablement materials, demos, pricing/packaging input, and objection handling Support enterprise deals including customer briefings, RFPs, technical/commercial narratives, and executive presentations Drive adoption metrics — monitor usage, identify barriers to adoption, and execute programs to increase customer engagement Cross-Functional Coordination Connect the Arrays business unit and array workflows to all relevant software tools across the SWI portfolio — including Orchestration, Cloud Platform, Multiomics, Oncology Interpretation, and Genetic Disease Interpretation — ensuring array customers benefit from the full breadth of Illumina's software capabilities Coordinate with regulatory/quality on compliance requirements for clinical array applications Align with other software TPMs on shared platform capabilities, infrastructure dependencies, and portfolio-level strategy Requirements Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience Strong analytical skills required Strong verbal and written communication skills required Ability to present complex ideas and information clearly and succinctly in a group setting Demonstrated knowledge and experience in requirements gathering, development & scrum product owner role Knowledge of the full software development life cycle Knowledge of genotyping, microarray technology, and array-based analysis workflows preferred Knowledge of genomics analysis software and pipeline creation Demonstrated ability to manage multiple projects in a complex fast-paced environment Knowledge of user experience design in developing software solutions with exceptional usability Experience with variant calling, imputation, polygenic risk scoring, or pharmacogenomics analysis is a plus Prior programming experience a plus Knowledge of data engineering/data networks is a plus Experience working in an ISO:13485 or FDA regulated (QSR) environment is a plus #LI-HYBRID #LI-REMOTE The estimated base salary range for the Sr Software Technical Product Manager - Arrays role based in the United States of America is: $118,200 - $177,200. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off. We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.