Sr. Specialist - Process Analytics - SCM

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At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Job Summary

The Logistics & Dispatch Operations Manager is responsible for leading end-to-end logistics and dispatch planning operations across the supply chain network. This role oversees transport operations, dispatch planning, deployment execution, logistics support activities, stakeholder management, team leadership, process excellence, and continuous improvement initiatives.

The position acts as a critical link between Planning, Warehousing, Transportation, Production, Customer Service, and external stakeholders to ensure efficient product movement, optimal resource utilization, and achievement of operational KPIs. This consolidated role is derived from responsibilities outlined in

Key Responsibilities

1. Logistics Operations Management

• Lead and manage logistics operations, including transport execution, dispatch planning, billing support activities, and operational logistics services.
• Maintain strong relationships with business stakeholders and customers.
• Ensure seamless coordination between logistics, transportation, warehousing, production planning, and customer service teams.
• Monitor operational performance and drive service excellence across the supply chain.

2. Dispatch Planning & Transportation

• Oversee daily deployment and dispatch planning for finished goods across the distribution network.
• Ensure transport plans are generated, reviewed, validated, and executed effectively.
• Monitor transport order creation and execution in ERP platforms such as SAP and Oracle.
• Coordinate special freight requirements and ensure timely shipment execution.
• Verify dispatch adherence and shipment completion against planning schedules.
• Ensure transport priorities align with customer service and business requirements.
• Facilitate effective communication between production planning and transportation teams to ensure execution feasibility.

3. Team Leadership & People Management

• Lead, coach, and develop a team of logistics and dispatch planning professionals.
• Recruit, onboard, and train new team members.
• Organize workflows and assign responsibilities to optimize operational efficiency.
• Monitor productivity and provide regular coaching and performance feedback.
• Conduct annual and mid-year performance reviews.
• Foster a high-performance culture focused on accountability, collaboration, and continuous learning.

4. Performance Management & Operational Excellence

• Establish, monitor, and evaluate operational KPIs and service metrics.
• Analyze performance trends and implement corrective actions where needed.
• Balance team workload and ensure optimal utilization of resources.
• Ensure compliance with established processes, controls, and operating standards.
• Drive operational stability while maintaining high service levels.

5. Continuous Improvement & Transformation

• Lead continuous improvement initiatives across logistics and dispatch planning functions.
• Identify process inefficiencies and implement sustainable solutions.
• Eliminate operational barriers impacting execution and customer service.
• Support transformation programs, automation initiatives, and process standardization efforts.
• Develop and implement best practices to enhance productivity, quality, and customer satisfaction.

6. Stakeholder Management

• Serve as the primary point of contact for internal and external stakeholders regarding logistics and dispatch operations.
• Collaborate with Warehousing, Production Planning, Transportation Planning, Documentation, and Supply Chain teams.
• Drive alignment across functions to achieve business and customer objectives.
• Effectively communicate operational risks, opportunities, and performance updates to leadership.

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy

Required Skills

Agile Methodology, Agile Methodology, BlueYonder Allocation & Replenishment, Blue Yonder Space Planning, Capacity Planning, Client Relations, Collaboration Tools, Coupa, Data Reporting, Demand Planning, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Fulfillment Operations, Inclusion, Integrated Business Planning (IBP), JDA Warehouse Management, Kinaxis, Lean Management, Lean Six Sigma (LSS), Microsoft Power Automate, Network Design, People Leadership, Personal Effectiveness, Planning Sales Performance Management {+ 13 more}

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Process Analytics - SCM

Remote Type -

Hybrid

Work Shift -

Rotating (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.