Sr. Staff Technical Program Manager - Payments

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone

• Excel by seeking professional and personal hypergrowth

• Keep up with an unrelenting pace (the week, not the quarter)

• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change

• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward

• Work digital-first for your daily work

About the Role

Shopify's Technical Program Managers manage large-scale missions and programs to build the best product for our Merchants, enabling entrepreneurship and creating new value for the world. TPMs drive execution, capability and impact across the organization by keeping thousands of people focused, and moving as fast as possible so Shopify can achieve the impact of giants with the speed of a startup. We believe in assessing team fit and leveling throughout our interview process to ensure the best match for both the candidate and our teams.

As a TPM at Shopify, you will own and deliver programs spanning a broad portfolio that may include Trust (Security, Privacy, and IT), merchant-facing Products/Payments, and foundational areas like Infrastructure, Data, and Core Platforms.

Resourcefulness and curiosity are key. You'll need to quickly gather context across diverse domains, infrastructure, tooling, and safeguards to accelerate execution. By managing programs that cut across Payments, Trust, Product, and Platform missions, you'll play a pivotal role in transforming Shopify into a complete merchant platform and driving a powerful cycle of growth.

You might be great in this role if you have:

• A proven track record and passion for managing complex, technical programs in domains such as Payments, Security, Infrastructure, Cloud Systems, Data, Product, etc.

• Managed and delivered large-scale, x-org programs with a founders mindset

• A commitment to understanding technical architecture and feasibility of tech solutions to drive software development deliverables and solutions

• Successfully driven complex negotiations with diverse stakeholders to manage interdependent priorities

• Excellent written and verbal communication skills for audiences at all levels and crafts, to provide visibility and transparency into program progress

• Demonstrated leadership skills to influence stakeholders and gain buy-in and, bring teams together to drive progress forward

• Are self-driven; You're proactive and able to navigate through ambiguity and complexity within a fast paced environment to bring clarity to stakeholders

• Experience managing with highly effective program management tools and cadences

Qualifications

• Drives significant advantage with deep use of AI tools: Pi, Cursor, Claude, ChatGPT, Perplexity etc.)

• Extensive experience in engineering, product/technical program management, data analysis, or product development

• A proven track record and passion for managing large, complex technical programs with measurable outcomes

• Led cross-organizational initiatives with a founder's mindset

• A commitment to understanding technical architecture and feasibility of tech solutions to drive software development deliverables and solutions

• Successfully driven complex negotiations with diverse stakeholders to manage interdependent priorities

• Excellent written and verbal communication skills to provide clear visibility into program progress for audiences at all levels

• Demonstrated leadership abilities to influence stakeholders, gain buy-in, and unite teams to drive progress forward

• Self-driven and proactive approach to navigate ambiguity and complexity within a fast paced environment to bring clarity to stakeholders

• Expertise managing with highly effective program management tools and cadences

• Ability to partner as a thought leader with leadership to shape strategy, define success metrics, and build alignment across organizations

Additionally for the Infrastructure TPM role

• Expertise in data analysis and modelling methodologies for capacity forecasting

• Proven track record with cloud cost management tools, and capacity planning systems

• Experience with SaaS business models and economics

• Experience with cloud cost management tools.

• Programming and automation skills (Python, Bash, CI/CD) with experience in infrastructure-as-code (ex. Terraform)

• Strong understanding of cloud computing platforms (AWS, GCP, SaaS vendors)

Still interested? Great! To match you with your ideal role, we’ll take the time to get to know you and the skills you bring to the table. If you’re applying to a specific role, we’ll respond within 10 business days. If we don’t have an immediate opening, don’t worry! We’ll give you an update and keep you in mind for future roles. Just do us a favor and try not to submit more than one or two applications. Only submit additional applications if you really match the criteria for multiple roles.