Sr. Subservicing Oversight Analyst

Summary:
The Sr. Subservicing Analyst manages subservicing client relationships and deliverables ensuring Freedom servicing complies with all applicable laws, guidelines, and client contractual requirements. Sr. Analyst researches client requests, self-identified potential compliance issues, and provides responses to clients with supporting documentation where needed. Sr. Analyst manages all reporting deliverables, updates to Freedom client reporting, and implements new reporting where needed. Sr. Analyst also oversees Freedom outsourced vendor portfolios addressing audit, compliance and ongoing oversight reporting to Senior Leadership Team.

Essential Job Duties and Responsibilities:

• Manages day-to-day relationships with multiple subservicing clients
• Manages ongoing client deliverables and implements updates where needed to support changes in client requirements
• Attend client meetings to maintain positive relationship supporting clients and Freedom Correspondent and Servicing Transfer Teams.
• Proactively manages client requirements and enhances reporting deliverables creating efficient oversight processes.
• Manages ongoing relationship with Freedom outsource vendors for subserviced portfolios.
• Facilitates monthly invoicing processes with all subservicing clients.
• Maintains Freedom shared drive files for client documentation storage.
• Maintains / guides Servicing Transfer Teams, both inbound and outbound, for client transfer initiatives.
• Attends client conference calls / meetings as required
• Supports Senior Leadership Team on new client initiatives

Other Job Duties and Responsibilities:

• Perform special projects or strategic initiatives as assigned.
• Comply with all company policies and procedures.
• Maintain reliable and punctual attendance.
• Performs other related duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to interface with all levels of the define business and functional requirements
• Strong communication skills
• Proficient with a variety of servicing and MS-Office applications
• Experience with Loan Serv preferred
• Strong organizational skills
• Strong understanding of subservicing and client relationships
• Experience with client billing, remittance and cash flows
• Experience with Fannie Mae and Freddie Mac investor reporting
• Experience with setting up new GSE relationships including proper forms
• Experience managing subservicing client relationships
• Variety of experience in multiple areas of mortgage loan servicing

Education and/or Experience:

• High school diploma or equivalent is required.
• MBA certification is preferred
• 5-10 years mortgage loan servicing experience preferred

Certificates, Licenses, Registrations:

None Required

Language Skills

Ability to communicate clearly and professionally with external and internal Lines of Business often relaying agency requirements. Ability to effectively present information in professional documents and instructions to external clients, and Servicing line of Business partners.

Mathematical Skills

Ability to calculate and use technical tools to create formulas and analyze complex data sets using modeling analysis to validate accuracy.

Reasoning Ability

Ability to read complex agency guidelines, and legal documents. Ability to deal with problems involving multiple variables in time sensitive and stressful situations.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

About Us

For over 30 years, Freedom Mortgage has helped millions of Americans achieve their dreams of homeownership and financial betterment. The wellbeing and improvement of our customers’ lives and the communities in which they live fuels our ambition. We’re driven by boundless stamina and an unwavering focus on continuous collaboration, relentlessly seeking the right solutions for every customer and every loan every day.

Here at Freedom, we’re ambitious, restless, and hungry to reach new heights for our customers and for ourselves. We’re deeply committed to caring for the communities in which we work. Focused and determined, we’re wired to help our customers and each other as we continue to achieve incredible results.