Sr. System Administrator N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Hybrid Cloud, Wintel & Backup Engineer (L2) Hybrid Cloud, Wintel & Backup Engineer responsible for providing L2 operational support across Microsoft Azure, Windows Infrastructure, Active Directory, VMware virtualization, Veeam Backup & Replication, and Cohesity DataProtect environments. The role focuses on infrastructure administration, monitoring, troubleshooting, backup and recovery operations, patch management, identity management, and service reliability across hybrid cloud and on-premises environments. The position combines strong operational expertise, customer support, infrastructure governance, and continuous improvement within a cloud-first enterprise environment. Key Responsibilities · Provide L2 administration and operational support for hybrid infrastructure environments spanning on-premises datacenters and Microsoft Azure. · Support Microsoft Azure services including Virtual Machines, Storage Accounts, Virtual Networks, Backup, Monitoring, Recovery Services, and identity platforms. · Monitor Azure infrastructure health, utilization, availability, and performance while supporting resource provisioning and operational maintenance activities. · Administer Windows Server 2016, 2019, and 2022 environments including provisioning, patching, upgrades, and lifecycle management. · Support Active Directory, Domain Controllers, DNS, DHCP, Group Policy, and hybrid identity integration with Microsoft Entra ID. · Perform user administration, access management, authentication troubleshooting, and identity-related support activities. · Provide L2 administration and operational support for Veeam Backup & Replication environments including backup monitoring, replication management, recovery validation, and operational troubleshooting. · Provide hands-on administration and operational support for Cohesity DataProtect environments including protection policies, backup monitoring, cluster health checks, and recovery operations. · Execute backup, restore, recovery validation, and disaster recovery readiness activities for enterprise workloads. · Support VMware vSphere, ESXi, and vCenter environments. · Support SSL/TLS certificate installation, renewal, lifecycle tracking, and compliance activities. · Participate in incident resolution, major incident bridges, root cause analysis, and change implementation activities. · Identify opportunities for automation through PowerShell scripting and operational improvements. · Develop and maintain SOPs, runbooks, knowledge articles, and technical documentation. Mandatory Technical Skills · Microsoft Azure Administration (L2) · Microsoft Entra ID Administration · Windows Server 2016/2019/2022 Administration · Active Directory Domain Services (AD DS) · Domain Controller Administration · DNS, DHCP and Group Policy Management · VMware vSphere, ESXi and vCenter Administration · Veeam Backup & Replication (L2 Administration) · Cohesity DataProtect Administration · Microsoft Azure Backup · SSL/TLS Certificate Management · PowerShell Scripting · Monitoring and Alert Management · Incident, Problem and Change Management · ServiceNow or equivalent ITSM Platform Preferred Skills · Azure Site Recovery (ASR) · Microsoft 365 Administration · Azure Monitor and Log Analytics · Azure Cost Management Awareness · Windows Clustering and High Availability · Storage Administration (SAN/NAS) Awareness · SolarWinds, LogicMonitor, PRTG or equivalent monitoring platforms · Hybrid Cloud Infrastructure Operations · Basic Infrastructure Automation and Scripting · Disaster Recovery Testing and Validation Experience Certifications · Microsoft Azure Administrator (AZ-104) · Veeam Certified Engineer (VMCE) · VMware Certified Professional (VCP) · Microsoft Windows Server Certification · ITIL Foundation · Cohesity Certification Preferred Good Years of experience supporting enterprise Azure, Windows Infrastructure, Active Directory, VMware, Veeam, and Cohesity environments. Strong hands-on expertise in Veeam Backup & Replication administration, Cohesity backup operations, Windows Server administration, Active Directory services, Azure infrastructure support, backup and recovery operations, and hybrid cloud environments. Experience in incident management, operational troubleshooting, patch management, backup validation, and infrastructure support is essential. Qualifications Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering Certifications Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Comptia Server+ - ComptiaComptia, Storage Administrator (EMCSA) - WiproWipro Required Skills Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Client Relations, Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, Personal Effectiveness, Storytelling Language English Language Proficiency - Advanced - C1 Additional Job Location - Job Type Regular Master Skill List - Infrastructure Services N Remote Type - Hybrid Work Shift - Evening Job (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.