Sr. Technical Program Manager

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Senior Technical Program Manager for Site Reliability, you will plan, execute, and deliver programs that improve the reliability, scalability, and efficiency of our infrastructure and services. Working under the direction of senior program and engineering leadership, you will coordinate cross-functional teams across engineering, product, and operations to apply SRE best practices, tools, and processes. The ideal candidate is highly organized, comfortable coordinating technical work across multiple teams, and has strong follow-through to deliver results on time and within scope. You will report on program progress to stakeholders and leadership, translating technical detail into clear, actionable updates. This position is an individual contributor role reporting to the Senior Director, Cloud and Production Engineering. Responsibility Manage end-to-end delivery of SRE programs, including incident management, release management, observability, automation, and capacity planning, to support system reliability and performance Coordinate work across teams of software engineers, SREs, DevOps teams, and stakeholders to align on priorities, resolve blockers, and track technical deliverables, timelines, and dependencies Prepare status updates, dashboards, and reports that highlight program status, milestones, challenges, and outcomes for stakeholders and leadership Partner with Incident Commanders to support post-incident reviews, help drive root cause analysis, and track preventive measures to minimize downtime and improve system resilience Communicate program status, risks, and outcomes to stakeholders, translating technical details into business impact Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of professional experience in the High-Tech Industry, including 5+ years of experience in technical program management or site reliability engineering (SRE) supporting SRE platform and infrastructure for SaaS products and services Experience managing technically complex programs involving 25+ team members, with a demonstrated ability to deliver under deadlines Experience presenting program plans and updates to leadership and stakeholders Experience with SRE principles, including observability, incident response, and infrastructure automation Experience with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes) Experience with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana) Experience building dashboards and taking a data-driven approach to projects Experience with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks Experience managing competing priorities Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent experience Preferred Experience supporting the definition and implementation of SLOs/SLIs for large-scale systems Understanding of setting OKRs and managing multiple deliverables Exposure to incident response processes or chaos engineering programs Familiarity with DevOps software development methodologies Strong attention to detail, follow-through, and drive to push projects forward, including in ambiguous or challenging situations Strong communication and presentation skills Strong problem-solving and analytical skills, with a focus on driving measurable outcomes Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $146,400.00 - $235,375.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $140,100.00 - $197,925.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary Washington DC: $146,400.00 - $206,775.00 base salary Ohio: $122,500.00 - $172,975.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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