Staff Accountant, Operations

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About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

Zello delivers voice-first frontline communications, and our revenue function needs an owner. We're hiring a Staff Accountant to own everything after the invoice: collections, cash application, and reconciliation, run on AI-assisted processes you'll tune and extend. You'll report to the Controller, design the controls instead of testing them, and grow into month-end close and FP&A support.

After a successful first year, you will have:

• Owned collections and 90+ day follow-ups end to end with our Customer Success team, bringing 90+ day AR to.

• Brought customer cash application in-house from our outsourced accounting team, with AI-proposed matching handling 90% of receipts.

• Delivered the monthly AR aging review and recommendations to the Controller by business day, every month.

• Documented the runbooks and segregation of duties that let routine billing and AR run without the Controller, and served as backup for our Revenue Operations Analyst.

• Taken ownership of and helped define FP&A support with our COO.

What you'll do

• Run collections and 90+ day follow-ups, coordinating with Customer Success Managers on account context.

• Apply customer cash and reconcile bank receipts to Zuora invoices, resolving discrepancies and unapplied cash.

• Handle Stripe disputes, customer vendor-portal uploads, and check processing.

• Prepare the monthly AR aging review with recommendations for the Controller.

• Operate and improve AI-assisted billing and AR workflows: write runbooks, review AI-drafted collections replies, approve proposed cash matches, and flag order-form vs. Zuora mismatches, taking on more as each step earns trust.

• Cover for the Revenue Operations Analyst so billing never depends on one person.

• Pick up parts of month-end close and controls in your second six months, with modeling, expense management, and FP&A support on the path after that.

Who you are

• You hold a degree in accounting or finance.

• You've spent 1-2 years in audit or accounting, at a public firm or in industry, and you want to own a process rather than tick and tie someone else's.

• You reach for AI and automation to get rid of manual work, and you can show us something you've already tried.

• You close things fully: when a reconciliation doesn't tie, you find out why and fix the cause.

• You flag a problem with a proposed fix attached, not just the problem.

• You work directly with the people around you, Customer Success included, to get an account resolved.

• Nice to have: CPA in progress, exposure to subscription billing, or hands-on time in Zuora, Stripe, or HubSpot.

This Role Is Not

• A customer support role or a seat for absorbing routine administrative tasks. Transactional work is being automated.

• Pure FP&A or financial modeling from day one. That's on the growth track, after AR and close.

• A role with a large finance team and heavy structure around it. You'll work directly with the Controller and COO.

• A management role. This is an individual contributor seat.

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.