Staff Engineer, QM Customer Quality Management
- Hiring from
- Philippines
- Work type
- Hybrid
- Posted
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The ams OSRAM Group is a global leader in innovative light and sensor solutions. As a specialist in Digital Photonics, we combine technological excellence with state-of-the-art global manufacturing capabilities to offer our customers the broadest portfolio of digital emitter and sensor technologies.
Globally, our teams develop groundbreaking solutions aligned with societal megatrends like intelligent mobility, artificial intelligence, augmented reality, smart health, and robotics.
At ams OSRAM, employees are part of a highly innovative, international technology environment. Diverse teams, a high degree of ownership, and exciting challenges provide the opportunity to grow, develop, and make a real difference. Because behind our innovations are people who carry something special inside and who bring their unique strengths to work every day.
Show the world what you are made of.
Your new responsibilities
- Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting. Ensures thorough implementation and effectiveness of corrective actions
- Proven ability to Lead and/or be part of the Task Force team in solving FARs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions
- Crisis Management – Support crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer
- Responsible for reliability assessment for suspect materials
- Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports
- Provides Quality Engineering support and work with ams OSORAM internal organization to resolve quality issues at customer side and improve product quality in the field
Who we are looking for
- Degree / Master Engineering in Electronics, Physics, Chemistry or Material Sciences
- Experience (>8years) in semiconductor manufacturing specifically in the field Quality, Reliability and/or Failure Analysis
- Expert in 8D Reporting, Complaints handling, Task Force and Problem-solving skill
- Knowledge of Automotive standards (e.g.AEC-Q100, AEC-Q102)
- Know-how of quality tools (FMEA’s and 8D reporting, IATF16949, VDA6.3, ZVEI and QS9000 Quality Standards)
Please contact Soi Kim Kee for further information via suki.kee@ams-osram.com or +65 () 62402395.
ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.
Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates. We look forward to receiving your application.