Staff Software Engineer

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Staff Software Engineer to join our Engineering team reporting to the Director, AI Engineering. This role is a hybrid role based out of our Bengaluru, India location. In this role, you'll play a key role in building Atlas, Gainsight's AI Agents platform for Customer Success, by owning agentic product features end-to-end—designing, building, shipping, and iterating to measurably increase customer adoption. This is a great opportunity for someone who thrives in a fast-moving, high-ownership environment with continuous deployment and enjoys working cross-functionally with teams like Product, Design, and Forward Deployed Engineers. The ideal candidate brings strong skills in full-stack development with Python and React, building AI agents with LLMs, and scalable system design. What You'll Do: Approach problems with an agentic mindset, thinking in terms of autonomous workflows, reasoning, and adaptive systems, rather than defaulting to traditional deterministic engineering patterns. Own features end-to-end : design, build, ship, and iterate with minimal hand-holding. Drive solution approach for your projects, proactively flagging risks and trade-offs early and communicating them clearly to stakeholders. Design for scale and reliability from the outset, given the pace at which this platform is growing. Partner closely with product, design, and FDEs to shape plans, not just execute them. Bring forward better tools, patterns, or approaches where you see an opportunity to improve how the team builds. Keep documentation lean but sufficient, enough for clarity and continuity This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. What Success Looks Like By 6–12 months in this role, you will have: Delivered product enhancements that measurably increased customer adoption of the Atlas AI Agents Platform. Became a trusted resource for technical problem-solving, unblocking teammates and improving delivery speed across the team. Strengthened the team's ability to deliver predictably on cutting-edge technology, giving the business confidence to plan ahead. Built strong working relationships across engineering, product, and design that improve collaboration and decision-making. Consistently raised the team's bar for quality and ownership, not just met the existing one. What We're Looking For: 4 - 7 years of professional software engineering experience. At least 3 years building scale applications using Python and modern JavaScript frameworks (preferably ReactJs). 1 - 2 years building AI Agents / working with LLMs, with a genuine engineering mindset, not just prompt-engineering. Bachelor’s Degree in Computer Science or equivalent professional experience. Proven experience as a full stack engineer, owning features from initial design through deployment and ongoing maintenance. Strong understanding of best practices for the full software development lifecycle, system design, including coding standards, code reviews, version control, build processes, testing, and operations. Comfortable working with autonomy while thriving in a highly collaborative, cross-functional team environment. Excellent communication skills and ability to work effectively with engineers, product managers, and designers. Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values : We are guided by our values and our mission to be living proof you can win in business while being Human-First . Learn more here . Our Growth Opportunities : From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos : No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected] . If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.