Strategic Account Director

About the Role:

We are hiring a senior Strategic Account Director to own and expand a portfolio of high-value enterprise customers with $1M+ annual contract value.

This is a commercially accountable role focused exclusively on existing accounts. You will be responsible for protecting and growing significant recurring revenue through executive relationship leadership, multi-year strategic planning, and value-based expansion.

This is a quota-carrying role with responsibility for both net revenue retention and expansion of revenue.

What you will own:

Executive Relationship Strategy:

• Serve as the primary commercial owner for enterprise accounts exceeding $1M in ARR

• Own a portfolio of 7-10 Enterprise customer, representing $10M-$15M in ARR

• Build and maintain C-suite and senior executive relationships

• Lead executive-level QBRs focused on business outcomes and strategic alignment

• Develop multi-threaded relationships across business units

Revenue Retention:

• Own renewal strategy and contract negotiations

• Proactively identify and mitigate churn risk

• Develop multi-year account growth strategies

• Ensure value realization is translated into renewals and expansion opportunities

Expansion & Growth:

• This is a “land and expand” motion that centers on partnering with existing clients to understand their pain points, and then mapping our solutions to solve those problems

• Identify and close expansion opportunities ranging from $500k to $1.5M

• Build and manage a qualified expansion pipeline within assigned accounts

• Develop ROI-driven business cases aligned to enterprise initiatives

• Forecast accurately and consistently within Salesforce

Strategic Account Planning:

• Create comprehensive account plans aligned to customer enterprise strategy

• Map stakeholders, decision processes, and budget cycles

• Partner cross-functionally to deliver measurable customer outcomes

• Elevate competitive positioning within the account

Success Metrics:

• Net Revenue Retention (NRR)

• Expansion Revenue Quota Attainment

• Gross Retention Rate

• Multi-year contract growth

• Depth of executive engagement across portfolio

• Forecast accuracy

Experience:

Required Experience:

• 10+ years of enterprise account management or enterprise sales experience

• Demonstrated success managing $1M+ ARR accounts

• Proven track record of meeting or exceeding expansion revenue targets

• Experience negotiating complex enterprise agreements

• Experience engaging and influencing C-suite stakeholders

• Strong financial and business acumen

• Extensive Salesforce experience

Preferred Qualifications:

• Experience managing multi-million-dollar, multi-stakeholder enterprise portfolios

• Experience navigating procurement and legal processes

• Experience developing multi-year enterprise growth strategies

Who you are:

• Executive-level communicator with strong presence

• Commercially disciplined and strategically minded

• Comfortable driving high-stakes negotiations

• Data-driven with strong forecasting rigor

• Able to balance partnership mindset with revenue accountability

Compensation:

• $165,000 - $185,000 annual base salary plus bonus, equity, 401k match, flexible PTO and medical/dental/vision insurance.