Strategic Account Manager

Contract Lead Own and optimise public sector contracts at Voy: drive KPI performance, manage commissioners, and turn data into outcomes Contract Lead - Manchester, London & Sheffield VOY is a fast growing Healthtech scale-up, aiming to be the healthcare provider that millions of people trust as their partner to a long and healthy life. Our platform allows users to quickly and safely diagnose possible conditions, get treatment and support them afterwards to live a higher quality life. To do this we are building an all in one healthcare platform which brings together world leading medical expertise and technical excellence. We are looking for a talented Contract Lead to join our organisation and run the day-to-day performance of our public sector contracts. The Opportunity This is a high-impact role where the contracts you run and the performance you drive directly determine the outcomes we deliver to the communities we serve What you'll do Own operational performance across your contract(s), tracking KPIs, diagnosing what's driving underperformance, and doing what it takes to get back on track Manage the day-to-day relationship with commissioners and clients, keeping communication proactive, timely, and credible Get into the data, analyse programme performance regularly, spot trends and risks early, and translate them into clear reporting for commissioners Lead remedial action when performance falls short, including presenting corrective plans and updated trajectories to commissioners Line manage service delivery staff, giving them the structure, clarity, and support to perform Manage the contract budget, tracking spend against actuals and ensuring invoicing reflects delivery accurately Identify opportunities to grow the contract footprint, building relationships with local partners and contributing to a 10% annual revenue growth target Roll up your sleeves where needed, whether that's in the community, with referral networks, or directly supporting delivery Who you are You take full ownership. When something's off, it's your problem to solve, regardless of where it started You're detail-oriented and data-driven, comfortable getting into the numbers and confident in what they're telling you You think strategically and execute at ground level, connecting the dots across a contract and then closing the gaps You're a natural relationship-builder, personable and responsive, with the ability to earn genuine trust from commissioners and partners You communicate clearly across different audiences, adapting your style from frontline teams to senior stakeholders You're organised and self-directed, able to manage competing priorities without losing sight of what matters most What we need from you 3+ years in a contract management, programme management, operations, or service delivery role, ideally in health or public sector commissioning Proven track record of owning KPIs and driving performance improvement, not just reporting on it Experience managing commissioner or client relationships at a senior level Comfortable with data, able to interrogate it, spot what matters, and present it confidently Budget management experience, tracking spend and reconciling against delivery Strong communicator, able to adapt your style from frontline teams to senior stakeholders This is a hybrid role with regular travel to your contract area - including Manchester and Sheffield Department Operations Locations London Remote status Hybrid About Voy Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?