Strategic Account Manager

About ISI Markets Group

ISI Markets has a proud 30-year history as the leading provider of data, analysis and research on the world's fastest growing and highest potential markets. We provide the intelligence and tools that inform confident strategic, investment and risk decisions for our clients worldwide.

We are a unified proprietary intelligence platform combining proprietary data on economies, industries, companies, capital flows, credit and liquidity. Through five product lines built on the platform - CEIC, EMIS, EPFR, REDD and iMoneyNet – we help investors, banks and corporates understand complex markets and make better strategic, investment and risk decisions.

For more information visit isimarkets.com

Working for Us

ISI Markets is an ambitious and growing group, headquartered in London, with over 750 experts across a network of 20 offices worldwide, serving customers in 70 countries. We ensure that our culture enables our people to have a meaningful and rewarding career chapter with us:

• Stronger Together: You will be part of a collaborative dynamic global sales team of 150
• Rewarding High Performance: We offer competitive reward and commission structures as well as quarterly sales awards for our highest performers.
• Inclusive Environment: We believe our diversity is what helps us to win with over 40 nationalities represented amongst our global team.
• Innovation: We value fresh perspectives and expect our people to contribute and share their
• Career Growth Opportunities: We invest in our people through ongoing training and have a strong track record of promotion from within.
• Hybrid Working: We promote hybrid working in all of our offices and trust our employees to do their best work irrespective of where they are working.

The Role

We are seeking a commercially driven and client-focused Account Manager (AM) to manage, grow, and retain a portfolio of institutional clients. You will act as the primary point of contact for clients, ensuring they derive maximum value from ISI portfolio of products while identifying opportunities for upsell, cross-sell, and long-term partnership growth.

Key Responsibilities

• Manage a portfolio of existing institutional clients across investment, advisory, and corporate sectors
• Build strong, long-term client relationships by understanding their workflows, investment strategies, and information needs
• Drive account growth through upselling additional products, licenses, and expanded usage
• Ensure high client retention through proactive engagement and value delivery
• Conduct regular client check-ins, training sessions, and product demonstrations
• Act as the voice of the customer internally, feeding insights to product, editorial, and commercial teams
• Collaborate with sales and research teams to support new business opportunities
• Monitor client usage trends and identify risk of churn early
• Support onboarding of new clients and ensure smooth implementation of services

Required Skills & Experience

Knowledge & Skills
• 7+ years of experience in account management, client success, or B2B sales (financial services, data, or SaaS preferred)
• Strong understanding of financial markets, investment workflows, or business intelligence products
• Proven ability to manage and grow enterprise or institutional accounts
• Excellent communication and relationship-building skills
• Commercial mindset with a track record of hitting retention and revenue targets
• Ability to engage confidently with senior stakeholders (analysts, portfolio managers, executives)
• Strong organizational skills and attention to detail

Preferred Attributes
• Experience working with financial data platforms, research providers, or news intelligence services
• Familiarity with emerging markets or credit analysis
• Ability to translate client needs into actionable product feedback
• Self-starter comfortable in a fast-paced, high-growth environment

Education
• Bachelor's degree (or equivalent) in economics, finance, business, mathematics or a related discipline preferred