Strategic Account Manager (Post-Sales)

Tellius enables organizations to get faster insights and act upon cloud-scale enterprise data using AI-powered automation. Any user can ask any question across billions of records via a ChatGPT-like interface, understand “why” metrics change via AI insights that surface hidden key drivers and trends, and leverage agentic flows to perform complex multipart analysis easily — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc analysis, deep dives, and business-friendly advanced analytics. About the Role As a Strategic Account Manager at Tellius, you'll drive expansion and retention of enterprise and mid-market customers by helping them harness the transformative potential of AI-powered analytics. You'll leverage your consultative sales and stakeholder management expertise to grow revenue through cross-sell and upsell opportunities, while becoming a trusted advisor who helps our customers expand their use of Tellius and unlock potential. You’ll partner with GTM, product, sales, and marketing teams to guide the full post-sales journey—driving implementation, adoption, and expansion—while ensuring customers realize maximum value from Tellius. A self-starter with strong project management skills, you excel at coordinating cross-functional teams to deliver successful analytics outcomes, serving as the conductor of the customer journey. This role will involve significant travel as needed to customer sites. Responsibilities Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use Tellius Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR) Identify risks to retention early, and address them with tailored solutions that align to customer goals Drive account growth by collaborating with sales on expansion strategies, upselling additional modules, features, or services Act as the customer’s advocate within Tellius, sharing feedback and feature requests with product and engineering while keeping customers informed about updates and roadmaps Continually monitor usage analytics and success metrics to track adoption, engagement, and satisfaction, using insights to demonstrate value and guide conversations Document customer activities, use cases, and success stories and share insights across sales, product, and engineering to ensure a unified customer experience Communicate consistently with customers through recurring meetings, emails, and webinars to keep them updated on features, maintenance, and best practices REQUIRED QUALIFICATIONS 8+ years of experience in customer success, account management, strategy or analytics consulting Proven track record of delivering results while managing multiple enterprise or mid-market accounts concurrently Demonstrated ability to drive account expansion through cross-sell and upsell strategies that align to customer business needs Exceptional customer-facing and stakeholder management skills, with expertise in project/program management Experience leading large-scale technology or analytics transformation initiatives from design through adoption Ability to thrive in a high-growth, fast-paced startup environment, effectively influencing cross-functional GTM, product, and engineering teams PREFERRED QUALIFICATIONS Experience in the B2B SaaS analytics, BI, or data/AI space, with a strong understanding of modern data stacks and enterprise analytics workflows Strong knowledge of data modeling concepts (star schema, snowflake schema, fact/dimension design, normalization/denormalization) and their application in analytics platforms Experience designing or working with semantic layers, business-friendly data models Demonstrated success working at a high-growth startup, balancing strategic priorities with hands-on execution and adaptability PERSONAL CHARACTERISTICS Proactive and dependable - you don’t wait for direction, and you always follow through Quick, curious, and sharp - you value speed and clarity without cutting corners Energized by solving problems and working collaboratively Startup experience or entrepreneurial mindset - you know how to make things happen without a big machine behind you Impeccable follow-through: Never drops the ball and communicates proactively when timelines need to be pushed. Data-driven: Knows what metrics matter and can analyze them. Customer obsessed: Laser focused on providing value. Note: This role is only open to candidates currently residing in and authorized to work in the United States.