Strategic Account Rep

Strategic Account
Representative
This is a hybrid role that can be based in either
Harrisburg, PA or Clearwater, FL.
Please note, candidates must be located within 60 miles of
either office location.
D&H is growing! Join 100+ year old Employee-Owned
technology distributor, offering end-to-end solutions for today's resellers, retailers,
and the clients they serve across the SMB and Consumer markets.
We are empowered by our employee Co-Owners who provide the
industry’s best service, and we promote a collaborative culture.
We offer an Employee Stock Ownership Plan, 401k, Paid Time Off,
Medical, Prescription, Dental and Vision benefits as well as Gym
Reimbursement, Work from Home Reimbursement, Employee Purchase Program,
Tuition Assistance and much more!
As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting
sustainable, eco-friendly business practices.

SUMMARY
Customer
facing sales role, responsible for assigned accounts, both active and inactive,
including revenue, margin, and breadth growth, customer contact, and sales and
service. Accountable for customer
satisfaction, revenue generation, goal achievement, and long-term business
goals in line with D&H’s vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for sales goal,
forecast and attainment, including the achievement of revenue, margin, and
breadth goals
Responsible for setting the
price of products for bids, quotes and deals requested by customers while
maintaining customer satisfaction
Create call plans, and conduct
outbound calls daily with reseller base in an effort to build
relationships, sell and assist with opportunities
Complete outbound campaigns and
record results of call within CRM
Work with vendor reps, BU’s, and
all supporting departments, to build specific vendor sales and to grow the
revenue and sales breadth within assigned customer base.
Responsible for answering sales
teams inbound queue calls daily
Promptly answer phone &
email to respond to all customer requests; promptly return all phone
messages within SLA.
Attend sales and product
trainings, huddles, and in person quarterly meetings as required
Attend reseller shows and events
to meet with prospects in person, as needed.
Project a professional company
image through customer and vendor interactions.
Process and maintain customer
transaction through ERP sales platform
Use CRM system to track all
customer contacts and activities, complete account plans, and track and
manage (from Open to Close) sales pipeline via CRM Opportunities.
Adhere to all company policies
procedures and ethics including company attendance policy.
Attend team huddles, team
meetings, and collaborate with team members
Responsible for creating and
presenting business plans for targeted partners


KNOWLEDGE, SKILLS, and/or ABILITIES

Basic knowledge of computer hardware.
Knowledge of the Microsoft Office suite (Word, Excel,
Outlook) of programs required.
Professional verbal and written communication skills.
Ability to use PC, phone, calculator, fax, printer,
copier.

EDUCATION and/or EXPERIENCE

Education
College education preferred
and/or equivalent combination of education/experience.
Experience
Minimum 3 years of sales or
phone sales experience.
Sales and/or technical
certifications a plus.