Job Description:
About Us:
EIS is a leading North American distributor of process materials, production supplies, specialty wire and
cable, and value-added fabricated parts for the electrical OEM, motor repair and assembly markets.
Our culture is highly innovative, collaborative, and focused on building and maintaining relationships that
allow us to surpass our customers’ expectations. We embrace the qualities that make each of our team
members unique and develop each other’s skillsets so that together we can be stronger than the sum of
our parts.
Summary:
The Strategic Account Specialist (STAS)
is responsible for providing the Outside Sales team with customer support. The STAS is responsible for maintaining product and market knowledge in order to offer and provide solutions and additional sales to their account base. This position must be able to proficiently perform all customer service duties and responsibilities associated with their varied customers. This is a salaried, bonus-eligible position.
Essential Duties, Responsibilities, and
Accountabilities
(Include the following; however, other duties may
apply.)
Responsible for assisting driving sales across varied accounts, product lines, and markets.
Identify, qualify, organize, and execute effective sales strategies that maintain the existing base of business and support the close of competitive and revenue growth opportunities
Serves as a Subject Matter Expert (SME) for Sales Support Specialist
Reviews the accuracy of client documents and ensures documents reflect the details specified by the requester in Sugar CRM
Probe, develop, and close all related products sales inquiries/lead with existing customers within assigned geographic territory
Assists with all account inquiries as directed by Outside Sales Representative or Manager
Coordinate and collaborate with regionally aligned field sales team to drive incremental RMS revenue and achieve target sales goals
Generate reports from Sugar CRM, and other tools and software as directed by Supervisor and/or Manager
Submits weekly reports as directed by Manager
Provides excellent customer service by being attentive and respectful; ensures understanding of customer request and follows through as promised
Proactive attitude in identifying customer concerns and/or problems
Work
Environment:
This position requires hybrid availability, with direct reporting to the nearest location, at least three days per week.
Must be able to attend key meetings on-site and maintain visibility across supported
locations.
Supervisory Responsibilities:
This role does not have direct supervisory responsibilities.
Qualifications:
To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential
functions.
Education and/or
Experience:
High School Diploma or GED required
Associate or bachelor's degree in related business or sales discipline preferred
Knowledge, experience and/or training in data entry, office equipment and general sales
procedures required
2 years of proven sales and support experience
Ability to effectively use computer software and technology as required, to include a Customer Relationship Management (CRM) platform
Effective verbal and written communication skills
Ability to learn new equipment and required processes in a fast-paced environment
Ability to effectively multi-task
Reasoning Ability:
Strong reasoning and critical thinking skills are required. The role requires attention to detail and the ability to balance multiple priorities effectively.
This job description is not intended to be an exhaustive list of all requirements and responsibilities and as such, is subject to change without notice based on the needs of the business and/or department.
EIS Legacy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.