Strategic Delivery Lead

Key Responsibilities

• Lead the successful delivery of one of Xantura’s most complex or strategically important programmes.
• Provide hands-on support and guidance across multiple projects or workstreams led by members of your team.
• Take accountability for high-quality delivery, ensuring outcomes, scope, timelines, budgets, risks and dependencies are effectively managed.
• Work with client leaders and frontline teams to understand the impact of change, build engagement and readiness, and support the adoption of new tools, insights and ways of working.
• Maintain a clear view of delivery health across your team’s projects, providing proportionate challenge and support and acting as a senior escalation point when required.
• Drive client adoption, operational improvement and benefits realisation, ensuring our work delivers meaningful impact for frontline services and residents.

• Own one or more strategic client accounts and build trusted relationships with senior stakeholders across clients and Newton.
• Lead the development and execution of account plans that connect current delivery with clients’ longer-term priorities and Xantura’s strategic objectives.
• Maintain a joined-up view across the projects, relationships, risks and opportunities within your accounts.
• Develop a deep understanding of each client’s operating context, strategic priorities and future needs.
• Support contract renewals, account growth opportunities and strategic commercial discussions.

• Line manage and develop 2–4 Project Managers, setting clear objectives and expectations and providing regular feedback and coaching.
• Support team members to strengthen their project management, consulting, stakeholder management and change management capabilities.
• Adapt your leadership and level of involvement to each team member’s experience, capability and development needs.
• Support effective prioritisation and resource allocation across the team, balancing client commitments, delivery capacity and development opportunities.
• Foster a collaborative, supportive and high-performing culture, encouraging ownership while ensuring team members have the support they need to succeed.

• Balance competing responsibilities across direct project delivery, account leadership, team management and oversight of the wider pod.
• Make clear and timely prioritisation decisions, escalating material trade-offs or capacity constraints where appropriate.
• Ensure Xantura’s delivery standards, governance processes and reporting expectations are consistently applied across the team.
• Identify and address cross-project risks, dependencies and resourcing pressures before they affect client outcomes.
• Share lessons learned and contribute to the continued improvement of delivery methods and ways of working across Business Consulting.

What are we looking for?

• 5-7 years' experience delivering complex projects, programmes or consulting engagements.
• Significant experience managing large-scale transformation or technology-enabled change programmes.
• Excellent project and programme management skills, with a proven ability to manage complexity and competing priorities.
• Strong stakeholder management skills and the ability to build trusted relationships with senior client leaders.
• Experience in line managing and developing colleagues, and building a high performing team.
• Strong problem-solving skills and the ability to navigate ambiguity confidently.
• Excellent organisational and prioritisation skills, with the ability to balance delivery, people management and account leadership responsibilities.
• A passion for social impact and a desire to improve outcomes through data and technology.

• Experience working within, or consulting to, the public sector.
• Experience managing strategic accounts or client portfolios.
• Familiarity with privacy, information governance and data-sharing programmes.
• Experience working in a high-growth technology or consulting environment.

What can we offer you?

• Competitive salary reviewed annually
• Work for a passionate, mission-driven company solving society’s big problems
• Work flexible hours around life commitments with a focus on delivering company value rather than hours worked
• Training and development opportunities
• 25 days annual leave (plus bank holidays)
• Company pension
• Private medical insurance
• Generous enhanced parental leave policies
• Cycle to work scheme
• Flu Vaccinations,
• Eye Test and contribution towards Glasses for VDU use
• Employee Assistance Programme
  • Mental health and wellbeing support
  • Remote GP access
  • Counselling/therapy
  • Physiotherapy
  • Medical second opinions