Strategic Executive Communications Consultant, Operations Strategy

Role: Strategic Executive Communications Consultant, Operations Strategy

Location: Springfield (hybrid)

The Opportunity

At MassMutual, the Strategic Executive Communications Consultant plays a critical role in shaping how Operations strategy is understood, communicated, and executed. This role partners closely with senior leaders to translate complex business priorities into clear, compelling narratives that drive alignment, engagement, and action. As a trusted advisor to leadership, the consultant ensures strategic priorities are consistently communicated across Operations while strengthening connections with field partners and reinforcing the impact of Operations on advisors, customers, and the business.

This role combines strategic thinking, executive communications, stakeholder influence, change management, and business acumen to advance organizational priorities and drive measurable outcomes.

The Team

The Operations Implementation Support, Readiness & Communication team partners across Operations to execute critical initiatives, prepare employees for change, and improve delivery outcomes. The team combines business, technology, readiness, and communications expertise to keep advisors and customers at the center of execution ensuring the successful execution of strategic goals.

Key Responsibilities but not limited to:

• Serve as a trusted strategic advisor to the Senior Leadership Team (SLT) and their directs, consulting on how Operations and organization level strategy are articulated and reinforced
• Influence how leaders communicate strategy, priorities, performance, and outcomes—ensuring clarity, consistency, and impact across all forums and audiences
  • Establish cohesive storytelling frameworks and communication approaches
  • Define and develop executive-level narratives, storylines, and presentations
  • Identify and proactively address gaps in alignment or understanding
• Translate complex business strategies into clear, cohesive, and compelling narratives that drive engagement and informed decision-making
• Partner with SLT and their directs to shape and document strategies, translating priorities into actionable plans, narrative frameworks, and communication approaches
• Ensure consistent visibility into priorities and progress across leadership and teams
• Drive alignment across Communications, Change, and Readiness teams to ensure cohesive execution

• Influence alignment across stakeholders to drive consistency across Operations
• Build a deep understanding of the business to facilitate tactical & strategic consultation and the development of strategic narratives at the organizational or project level
• Partner with field readiness and field communications to develop a clear, consistent & trusted Operations voice to the field, ensuring field-facing narratives connect strategy to advisor and customer impact
• Lead and support Operations engagement for field conferences NBC community, fly-ins, firm visits (Coordinate and review topics and materials/Identify and support presenters)

The Minimum Qualifications

• Bachelor’s degree
• 7+ years of experience in strategic business strategy, Strategic communications, change management, readiness, operations, or a related Strategic transformation experience.
• 5+ years of experience developing executive-level presentations, advising senior leaders, and translating complex business priorities into clear, actionable strategies, compelling narratives, and communication plans.
  

The Ideal Qualifications

• Understanding of change management, readiness, communications strategy, and adoption measurement.
• Familiarity with methodologies such as ADKAR, Kotter, Lean, Agile, continuous improvement, or business transformation practices.
• Ability to identify root causes, anticipate resistance, synthesize insights, and develop mitigation strategies.
• Experience using data, feedback, and emerging tools — including generative AI — to improve communication effectiveness, adoption, personalization, and efficiency.
  

What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes

A collaborative environment where perspectives are welcomed

Access to learning, development, and internal networks that support continuous growth and skill-building over time

Employee-led communities and forums that foster connection, learning, and inclusion across the organization

A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

Welcome

At MassMutual, we’re passionate about helping people secure their future and protect the ones they love. A career with us means you’ll help our customers protect what matters most. It also means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what makes MassMutual a strong, stable and ethical business. We invite you to explore the possibilities.​

About Us

At MassMutual, we believe in the value of being together in our offices and in personal flexibility.

Our work environment is one where the majority of our team members work a hybrid schedule — working at least three days in the office (Tuesday, Wednesday and a third day) and the rest remotely, balancing flexibility with in-person collaboration. While the majority of our employees follow this hybrid model, some of our roles continue to be 100% on-site and others may be 100% remote, subject to business needs.

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members, policyowners and customers, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. At MassMutual, we Live Mutual.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.