STRATEGIC PROJECTS MANAGER

Greensboro, NC 27405; Charlotte, NC 28204; Raleigh, NC 27615

• Position Type: Full Time
• Education Level: 4 Year Degree
• Category: Nonprofit - Social Services

Summary

The Strategic Projects Manager (SPM) leads and coordinates high-priority, cross-functional initiatives that advance the organization's mission and strategic objectives. Working closely with executive leadership and departmental leaders, this position plans, implements, and evaluates enterprise projects that enhance service delivery, operational effectiveness, compliance, and organizational performance. The SPM drives project execution, fosters collaboration across stakeholders, manages timelines and resources, and monitors progress and outcomes to ensure strategic priorities are effectively translated into measurable results and lasting mission impact.

Primary Job Functions

1. Duties

• Lead and manage strategic, operational, and mission-critical projects from initiation through completion.
• Develop project charters, work plans, timelines, budgets, milestones, and success metrics.
• Coordinate cross-functional teams across programs, finance, human resources, information technology, compliance, and administrative functions.
• Monitor project performance and provide regular status reports to executive leadership.
• Facilitate project meetings, work groups, and stakeholder communications.
• Identify project risks, barriers, and dependencies and develop mitigation strategies.
• Support implementation of strategic plan initiatives and organizational priorities.
• Analyze business processes and recommend improvements to increase efficiency, effectiveness, and service quality.
• Develop dashboards, reports, and presentations to communicate project progress and outcomes.

• Coordinate organizational change management efforts, including communication, training, and stakeholder engagement.
• Promote a culture of continuous improvement, accountability, and collaboration across the organization.
• Serve as an active and collaborative member of the Agency Leadership Team.

1. Contribute to a positive, engaging work environment

• Display sensitivity to the service population’s cultural and socioeconomic characteristics

• Demonstrate the CHSNC Mission, Vision, and Values in the performance of all job duties.

• Develop a strong knowledge base and stay current on job-related issues and trends.

• Participate actively in departmental meetings, training, and education, as well as the quality process.

• Comply with CHSNC’s code of conduct, policies, procedures, and other obligations.

• Perform other duties related to department goals and projects as needed.

Qualifications

Job Qualifications

Education, Licenses & Certifications:

Bachelor's degree in Business Administration, Public Administration, Nonprofit Management, Human Services, Social Work, Organizational Leadership, or a related field required. PMP, Lean Six Sigma, Change Management, or related project management certification is a plus Maintain a valid state-issued driver’s license, adequate auto insurance, and have access to an operating vehicle to attend to CHSNC business

Experience:

Five (5) to seven (7) years of progressively responsible experience leading complex projects, strategic initiatives, process improvement efforts, or organizational change initiatives, preferably within a nonprofit, healthcare, education, human services, or child welfare environment. Demonstrated experience with goal setting, budget/fiscal management, evaluating staff, selecting team members, working across multiple disciplines

Competencies

Knowledge of:	Key resources for project delivery and implementation strategy
Skills and Proficiency in:	Demonstrated proficiency in project management, including project planning, scheduling, resource management, risk assessment, and outcome measurement. Capacity to collaborate effectively with cross-functional teams Ability to lead complex, cross-functional projects involving multiple stakeholders and competing priorities. General proficiency with Microsoft Office Suite, including advanced skills in Excel, PowerPoint, Teams, and project management software.
Ability to:	Excellent verbal and written communication skills Strong analytical and problem-solving abilities, including the ability to interpret data, identify trends, and make informed recommendations. Working knowledge of change-management principles and organizational effectiveness practices. Demonstrate sound judgment, both in decision-making and in the ability to consult with principals to make the best decisions in day-to-day challenges. Passion for this profession is evidenced in day-to-day performance. Ability to work independently while managing multiple deadlines in a fast-paced environment. Ability to travel domestically on behalf of the work of CHS Ability to work unusual hours and weekends when needed on behalf of the work of CHS.

Schedule Expectations

This position is a salary-exempt job that will require some weekends and evening work. Along with working our standard scheduled week. The ability to work flexible hours is required to meet business needs. If working remotely, you will be required to be available by telephone and email during specified hours as required. Frequent travel is required to conduct business-related activities.