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Position Summary/Purpose:
Grand Canyon University is seeking a Loan Repayment Advisor to support the mission of Grand Canyon University through GCU’s University Financial Aid department. The purpose of the position is to assist in lowering the University’s Cohort Default Rate.
Primary Responsibilities/Accountabilities/Essential Functions:
Handle inbound/outbound calls while providing excellent customer service
Utilize critical thinking skills to counsel students regarding the successful repayment of their federal student loans
Become well-versed in student loan repayment and postponement options
Be professional and discreet; maintain student confidentiality
Equipment Used and Responsibility:
Equipment required and provided by the University: laptop, monitor, mouse, and headset
Programs needed to function in the job: Microsoft Suite, Loan Tracker, and Jabber
Qualifications:
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to successfully multi-task while navigating multiple systems
Must have basic knowledge of Microsoft Office programs such as Outlook and Teams
Willingness to work during breaks a plus
Hours of Operation are Monday – Friday: 8:00am-6:00pm, Arizona Time
The position is remote at your own location and must be within 30 miles of campus
Phoenix locals preferred
Experience/Education:
Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program
Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student
Maintain good financial and academic (SAP) standing with the University
You may be subject to termination if you fall below the minimum requirements.
Pay Rate: Minimum Wage
Anticipated End Date: June 30, 2027
About Us
GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.
Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.
For assistance with your job application please use our External Candidate Job Application Guide.
All staff and faculty candidates will be asked to review GCU’s Staff or Faculty expectations as part of the application process.
If you’re looking for jobs in admissions/enrollment, accounting, curriculum development, financial aid, human resources, information technology, marketing or other student service-related jobs at Grand Canyon Education, Inc. Visit our partner’s site at jobs.gce.com for more information.
