Studio Traffic and Resource Manager

Studio Traffic and Resource Manager

Salary: £40,000-£45,000 per annum, plus company benefits

Location: London E14

Contract: Permanent, full time

Hours: 37.5 hours per week

Shifts: 09:00-17:30 Monday-Friday

Break: 1 hour lunch, unpaid

Work model: Hybrid - 3 days per week in the office (Tues-Thurs) and 2 days per week working remotely

Williams Lea seeks a Studio Traffic and Resource Manager to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of the Role:

We are seeking an experienced individual to oversee the planning, allocation, and flow of creative work across a busy integrated in-house studio environment. The successful candidate will be responsible for managing resource capacity, prioritisation, workflow management, and delivery timelines across multidisciplinary creative teams based on individual’s strengths and skills.

This role requires a highly organised individual with significant experience in a creative agency environment, managing projects across multiple media channels for B2B clients, including content, digital, social media, video, and events. The role is critical to ensuring creative resources are effectively planned, coordinated, and optimised across multidisciplinary teams to deliver projects on time and within scope. Working closely with stakeholders, the successful candidate will ensure teams remain aligned on priorities, maintain high standards of quality and efficiency, and oversee the day-to-day progress of work to ensure successful project delivery.

Key Responsibilities:

• Manage the day-to-day planning, allocation, and optimisation of creative resources across multiple clients, projects, and channels, ensuring work is assigned according to priorities, deadlines, availability, and skill sets.
• Coordinate project workflow from brief through to delivery, partnering with Project Management, Client Services, Creative, and Production teams to ensure projects progress efficiently, resources are effectively utilised, and delivery risks are proactively managed.
• Maintain visibility of studio capacity, utilisation, workload forecasts, and project status, providing regular updates and resolving resource conflicts to support on-time delivery across a diverse media mix.
• Act as the central point of contact for studio scheduling and prioritisation, building strong relationships across teams, managing expectations, and facilitating effective communication between stakeholders.
• Ensure adherence to quality standards, processes, and operational procedures while promoting best practices, continuous improvement, and the effective use of resource management and project tracking tools.
• Support the Creative Operations Director in driving operational efficiency, enhancing studio processes, and identifying opportunities to improve resource planning, productivity, and overall studio performance.

Key Competencies:

• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong stakeholder management, communication, negotiation, and organisational skills.
• Calm, adaptable, and solutions-focused, with the ability to perform effectively under pressure.
• Commercially aware, with a solid understanding of agency operations and resource management.
• Confident influencing stakeholders and constructively challenging priorities where required.
• High attention to detail, with a commitment to operational excellence and quality delivery.
  
  

Key Requirements:

• 2-3 years' experience in a Creative Studio environment within a creative, marketing, or advertising agency in a similar role.
• Strong understanding of creative and production processes, with experience supporting integrated campaigns across digital, print, presentations, video, editing, and motion graphics.
• Advanced knowledge of resource management, capacity planning, scheduling, and production workflows.
• Experience managing both permanent and freelance creative resources.
• Proficiency in workflow and project management tools; experience with Monday.com is preferred.

Using AI in your application

We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement

About Us

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.