Supervisor, Billing

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:
The Billing Supervisor oversees the timely and accurate submission of all claims to third party payers; ensuring compliance with Medicare, Medicaid, and Commercial Insurances, and monitoring and development of billing staff.

Qualifications:
• Bachelor’s degree or an equivalent combination of experience and education
• Minimum of four (4) years’ related work experience, preferably in healthcare
• Minimum of one (1) year of supervisory or leadership experience
• Knowledge of Hospice and physician billing state and federal billing regulations
• Strong analytical and problem-solving skills
• Advanced computer skills required with Microsoft Office knowledge preferred
• Proficient in Excel and possess the ability to produce and/or review financial reports to ensure continuous revenue for governmental and/or nongovernmental accounts receivable
• Ability to prioritize and multi-task independently with little supervision
• Excellent skills in customer service, written and verbal communication, organization, critical thinking, and the ability to work in a team environment
• Ability to develop and maintain effective working relationships with staff and third-party payor’s
• Ability to create and present reports to review and identify possible trends while encouraging process improvements


Competencies:
• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:
• Oversees the billing functions, including the initiation of goals and procedures, overseeing daily operations and work flow, and coordinating efforts to expedite payment of accounts.
• Supervises employees in performance of tasks associated with billing and collection from third party payers.
• Reviews and resolves issues related to claim submissions, including rejected and denied claims.
• Participates in the development of unit policies and procedures
• Performs any tasks required of billing and collection employees as needed.
• Ensures appropriate and professional communication with payers and patients.
• Elevates issues with payers and reports improvement as appropriate.
• Reviews credit balance report on a weekly basis ensuring all credit balances are resolved timely and accurately in accordance to departmental standards in addition to completing the Medicare quarterly credit balance report.
• Serves as a resource to staff by answering questions, assisting with problems, and providing training as necessary.
• Performs other duties as assigned.

Compensation Pay Range:

$50,527.53 - $75,205.18

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.

About Us

Choices. Education. Guidance.

As a progressive leader and premier health organization, Chapters Health System is dedicated to delivering innovative care throughout chronic illness progression and beyond.

Since 1983 as a community-based, not-for-profit organization, Chapters Health has provided choices, education and guidance through its managed affiliates: Capital Caring Health, Chapters Health Foundation, Chapters Health Hospice, Chapters Health Pharmacy, Chapters Health Staffing, Cornerstone Hospice & Palliative Care, Good Shepherd Hospice, Hope Healthcare, Hospice of Okeechobee, HPH Hospice and LifePath Hospice. Chapters Health offers services throughout the Southeast and Mid-Atlantic regions of the country to improve the patient/family experience well in advance of end-of-life needs.

Chapters Health and its affiliates are licensed in Alachua, Arlington, Bradford, Charlotte, Cherokee, Citrus, Cobb, Collier, Columbia, District of Columbia (all eight wards), Dixie, Fairfax, Fauquier, Fayette, Forsyth, Fulton, Gilchrist, Glades, Gwinnett, Hall, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Howard, Lafayette, Lake, Lee, Levy, Loudoun, Marion, Martin, Miami-Dade, Monroe, Montgomery, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, Prince George’s, Prince William, Putnam, St. Lucie, Sumter, Suwannee and Union counties.

Equal Employment Opportunity Statement

It is the policy of the Organization to provide equal employment opportunities to all employees and applicants for employment. The Organization(s) complies with all civil rights laws and other federal, state and local fair employment laws that prohibit any unlawful employment practices including harassment and discrimination based on race, color, religion, gender, national origin, age, physical or mental disability, marital status, pregnancy, genetic information, status as a covered veteran, sexual orientation, or any other characteristic protected by law. Employment decisions, including hiring and promoting, are based on merit, qualifications, abilities and business needs. This policy applies to all terms and conditions of employment in accordance with applicable federal, state and local laws.