Supervisor, Customer Accounting and Billing

Job Description - Supervisor, Customer Accounting and Billing (55823) Job Description Supervisor, Customer Accounting and Billing up to 18 months Job Number : 55823 This position oversees the Customer Accounting and Billing functions in Taxation Operations. This team prepares assessment and taxation products for taxpayers (searches, certificates, letters), and also performs time sensitive accounting functions (scheduled billing runs, tax refunds, transfers, suspense account clearing). This team processes tax payments received by mail and maintains search accounts. The Supervisor prepares crucial information required for year-end closing of Corporate Accounts and is a key role in the Branch, liaising with other operational areas (Assessment, Law Branch, Corporate Accounting, OCT, etc) to ensure customer requests are completed in a timely manner and transactions are accurate and appropriately authorized according to legislated requirements, corporate and branch accounting policies and procedures and best practices. The Supervisor, Customer Accounting and Billing also establishes performance measures, monitors results, standardizes and streamlines processes, and ensures capacity to meet targets through continuous improvement, cross-training and planning for peak periods. Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way. What will you do? Establish regular team meetings to monitor the workload, resolve issues, prioritize action requests, and set direction Ensure accounting transactions are prepared and processed according to public sector accounting standards, audit requirements, controls, FOIP and established branch policies and procedures Review and approve work prepared by the team; approve or obtain approvals according to Expenditure Officer Framework Train staff regarding system and procedural changes Ensure property tax and BIA payments made by taxpayers and financial institutions are applied to tax accounts in accordance with legislation and internal policies and procedures Analyze and reconcile general ledger accounts, prepare adjusting transactions and remit payment as needed Reallocate account balances upon subdivision to ensure appropriate allocation of property taxes to the correct tax accounts Prepare year end and soft close account reconciliations, working papers and journal entries Liaise with appropriate business areas to resolve system issues with TACS, Bambora, Aperta, Inovah, Tax Certificate website; follow up for corrective action; advise 311 and other interested parties of service disruptions Statistical tracking - Performance reporting, EPM, statistics as requested by management Act as subject matter expert in relation to taxation customer accounting policies and procedures Represent the work unit in related projects and meetings (team lead meetings,TACS Working Committee, cross-sectional process reviews, Enterprise Commons, etc) Assist with bylaw preparation by conducting surveys and revenue analyses Oversee the Annual Tax Mail Out, Debit Reminders, Credit Reminders and organize testing, packaging, special notices, and pull lists Perform other related duties Qualifications : University degree (bachelor or applied) in an accounting or finance discipline combined Three years of progressively responsible related accounting/financial experience One year of supervisory experience Assets: Accounting designation (CPA) would be an asset Skills required for success: Knowledge of International financial reporting standards, generally accepted accounting principles and financial and auditing controls Knowledge of assessment and taxation legislation, and their interrelationships Knowledge of and expertise in the application of accounting or financial systems that maintain financial data and reporting; advanced Google Sheets and/or Microsoft Excel expertise Ability to maintain sustained attention to detail in checking and recording financial transactions Ability to prepare a variety of financial statements and reports Thorough knowledge of corporate financial systems and the inter-relationship to departmental and corporate accounting Applicants may be tested Conditions of Employment: Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement Work Environment: Note: This position ​may be eligible for a hybrid work arrangement ​with ​the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52 The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm ) Embracing a culture of equity, diversity, reconciliation, and inclusion The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected] . Learn more about our benefits https://bit.ly/COEbenefits . Up to 1 temporary full-time position for up to 18 months in accordance with Article 18.02 of the Collective Agreement This requisition is open to internal candidates only Hours of Work: 33.75 hours per week; Monday to Friday Salary Range: $45.611 - $57.269 (Hourly); $80,355.18 - $100,893.660 (Annually) Recruitment Consultant: KE/SB Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation. Classification Title : Financial Analyst Posting Date : Aug 11, 2026 Closing Date : Aug 18, 2026 11:59:00 PM (MDT) Number of Openings (up to) : 1 - Temporary Full-time Union : CSU 52 Department : Assessment and Taxation Work Location(s) : Chancery Hall, 7th Floor, 3 Sir Winston Churchill Square Edmonton T5J 2C3 Connect with us! LinkedIn Facebook FAQ City of Edmonton Website Talent Hub