Supervisor, Field Talent Development

#IN-DNI

Company: CGIC
Department: Field Talent Development
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.

**This role reports to Theresa Farrell**

#IN-DNI

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Reporting into the Manager, Field Talent Development (FTD), the Supervisor, Field Talent Development (SFTD) provides direct leadership and oversight for associate agency staff operating within the controlled development environment who are on a trajectory to becoming independent staff in a contracting Trainee location.

Additionally, in collaboration with the Manager, FTD, the Supervisor, FTD establishes clear leadership and associate staff routines, supports the development of the MLEA Trainee’s people-leadership capability, supports transitions during conversions and contracting phases, and progressively transfers agency staff leadership and related accountabilities to the MLEA Trainee before contracting.

How you will create impact:

• Provide direct day-to-day leadership and oversight for associate agency staff operating within the controlled development environment who are on a trajectory to becoming independent staff in a contracting Trainee location.
• Set clear expectations, establish team routines, assign work, monitor capacity and service standards, and maintain an inclusive and accountable work environment.
• Conduct regular one-on-one meetings, team meetings, coaching, recognition, and performance conversations.
• Manage attendance, conduct, conflict, employee relations, and performance concerns in partnership with Human Resources and the appropriate leader.
• In collaboration with the MFTD, assess MLEA Trainee readiness to assume staff leadership, supporting the MFTD in developing a staged development and transition plan for the six-to-twelve-month pre-contracting period.
• Provide performance consultation and coaching to the MLEA trainee on people leadership fundamentals, including delegation, communication, feedback, performance management, conflict resolution, staffing, and team engagement.
• Progressively involve the MLEA Trainee in staff meetings, work allocation, coaching, hiring, and performance discussions within approved authority and policy limits.
• Ensure agency staff execute compliant, consistent, and client-focused workflows while the agency progresses through conversion readiness.
• Monitor operational performance, workload, service levels, documentation, licensing, system usage, and adherence to established practices. Identify capability or capacity gaps and implement coaching, training, process improvements, or escalations.
• Partner with the MFTD, Field Talent Development, Retail Sales leaders, Human Resources, and subject matter experts to align on agency and contracting priorities.
• Maintain accurate documentation of staff leadership activities, MLEA Trainee readiness, transition plans, and handoff outcomes to support MFTD oversight, coordinated decision-making, and continuity through contracting.

To join our team:

• Bachelor’s degree in business administration or human resources.
• 6 to 9 years of Insurance and Financial Services industry experience.
• 1 to 3 years of leadership experience.
• Strong people leadership, coaching, performance management, and employee development capability.
• Excellent verbal and written communication, facilitation, and presentation skills.
• Ability to build trust with staff and MLEA Trainee while maintaining clear accountability and decision rights.
• Experience leading employees in an agency, insurance, financial services, sales, or client-service environment.
• Understanding of the Field Talent Development framework, Advisor onboarding program objectives, agency operating models, and the MLEA Trainee contracting lifecycle.

How you will succeed:

• Knowledge of people leadership practices, employment policies, performance management, employee relations, staffing, and team development.
• Understanding of agency operations, client service workflows, compliance requirements, documentation standards, licensing, and workload management.
• Knowledge of change management, leadership transition planning, and methods for assessing and developing leadership readiness.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary/hourly range $72,874 - $121,411 (min-max, full range).

Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.