Supervisor, Human Resources Shared Services Center (Oracle Fusion HCM Payroll/Payroll Operations)

To supervise, plan, and administer HR Shared Services Center Payroll operations across multiple locations. Ensure accurate and timely payroll delivery to employees across the enterprise through effective operational oversight and technical expertise in Oracle Fusion HCM Payroll, payroll processing, controls, reconciliation, and issue resolution. Collaborate directly with HR Centers of Excellence, HR Business Partners, and technology partners to provide advice, guidance, and service to employees and all levels of management while supporting an employee-focused payroll experience.

• Supervise the operations of the HR SSC to efficiently achieve short term goals and objectives; responsibilities include delivery of a wide variety of HR services to prospective, current, and former employees across the enterprise.
• Lead production and data entry to ensure transaction processing remains on schedule and accurate/current information is available to users across the organization
• Monitor communication channels to ensure service quality and effectiveness
• Establish a positive work environment, open communication, and accountability; resolve technical or resource issues
• Serve as a point of contact to respond to escalated inquiries from staff and management
• Analyze work quality, work methods, processes, procedures, production standards, and metrics
• Collect and maintain data for analysis and reports; identify trends and make recommendations
• Identify operational areas of improvement, initiate new approaches, make recommendations to management, and implement solutions to improve efficiency of operations, standards and results
• Build partnerships and promote cross functional collaboration with other business units to analyze and improve procedures and resolve problems
• Complete state and federal agency reporting requirements at appropriate intervals
• Ensure compliance with all federal, state, local laws and regulations, and Navy Federal policies and procedures
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct, and review performance appraisals
• Develop, mentor and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section/branch goals and objectives align with division/department strategy
• Ensure efficiency of operations
• Perform other duties as assigned

• Significant experience with full-cycle payroll processing using Oracle Fusion HCM Payroll
• Significant experience with multi-state payroll processing, including overseeing payroll controls, validation, reconciliation and compliance with applicable federal, state, and local payroll requirements
• Experience using Oracle Fusion Payroll to support day-to-day payroll operations, troubleshooting processing and system impacts, identify root causes, and assess potential impacts to payroll results and employee pay
• Experience leading teams in an employee-focused environment requiring strong partnership and collaboration with business and technology stakeholders
• Experience with customer service operations to include understanding of effective customer service philosophy
• Effective ability to analyze statistical data and organizational needs to recommend action or change in procedures
• Experience operating in a lead or supervisory role, preferably for an HR function
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Working knowledge of expense tracking, budget preparation and administration
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Effective skill interacting with staff, management, vendors, and members diplomatically and tactfully
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced interpersonal, verbal, and written communication skills, including public speaking
• Effective word processing and spreadsheet software skills
• Solid organizational, planning and time management skills

• Bachelor’s degree in Human Resources Management, Business or related field, or the equivalent combination of experience, education, and training

Desired Qualifications

• Working knowledge of banking/financial industry trends, products, and services
• Advanced knowledge of Navy Federal Human Resources policies, procedures, and programs

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM; Hybrid

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602