Supervisor, Interim Coding

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Supervisor, Interim Coding executes established operational mandates put in place by Coding Services Management team members. This role, therefore, supports the achievement of all coding-related service level agreements (SLA) and other applicable deliverables for designated clients. SLAs largely involve coding productivity and quality assurance (QA). Additionally, the Supervisor, Interim Coding, provides coding convention and coding workflow guidance to the Savista coders that also supports expected performance outcomes.

Essential Duties & Responsibilities:

• Manages staffing and performance of the Coding Specialists and, if applicable, the Coding Services Lead. This includes, but is not limited to, hiring, onboarding, timecard approval, scheduling, coaching and counseling, monitoring performance-related metrics, completing annual performance evaluations, and terminating a colleague’s employment.
• Monitors coding work queues to ensure that all processes are successfully completed so that Savista’s SLAs are met. This includes communicating work assignment priorities with Coding Specialists and, as applicable, the Coding Services Lead.
• Analyzes individual colleague’s performance metrics, which are production and quality, on a daily, weekly, monthly, and quarterly basis. Celebrates individual performance and, when necessary, creates and executes performance improvement plans to coach and mentor colleagues failing to achieve Savista standards.
• Identifies and mitigates shift coverage gaps, briefing applicable Coding Services Management team member on how potential labor costs are affected as well as risk to attaining SLAs.
• Orients new colleagues on client workflow in such a way that SLA outcomes are accurately achieved.
• Serves as the Savista coding team’s first point of contact for schedule matters as well as answering questions regarding how to perform tasks.
• Informs the Coding Services Management team of team performance outcomes in the requested manner as well as advises on opportunities for process improvement.
• Ensures any coding process or IT error is immediately escalated to the appropriate team.
• Resolves independently any coding-related matters that occur after code completion, including coordinating how edits are appropriately mitigated, routing denials to be audited, updating codes in cases when the coder who initially coded the account is no longer available, and other similar circumstances.
• Assigns ICD-10 or CPT codes at commercially reasonable production rates and at a consistent 95% or greater quality level.
• Performs other related duties as required.

Minimum Qualifications:

• An active AHIMA (American Health Information Association) credential or an active AAPC (American Academy of Professional Coders) credential
• Three years of production coding experience

Pay Transparency Disclaimer*

Savista is required by state-specific laws to include the pay range for this role when hiring a resident in applicable locations. The pay range for this role is $20-$33 an hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

California Job Candidate Notice

About Us

The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row!

Job Scam Alert

It has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam.

Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable.

All of our open roles are posted on our careers page. Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an @savistarcm.com email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Make sure to double check our website address; there is no period in our domain name other than ".com".

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Fraudulent hiring scams often also ask for financial information and may ask for “advances.” Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged these job scams when we’ve seen them. We also encourage you to contact your state attorney general’s office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them.

Savista has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided.