Supervisor, IT Deploy Asset Management
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- United States
- Work type
- Hybrid
- Posted
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ABOUT US
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
JOB SUMMARY
The Supervisor, IT Deployment and Asset Management is accountable for the integrity of the company's IT inventory, a high-value asset base of hundreds of thousands of dollars, and for managing the department to standards that minimize financial and liability exposure. This is a data integrity and governance role: the Supervisor owns accurate inventory and asset records, sound inventory management and procurement practices, vendor management, and financial reporting with the checks and balances that protect the company. Reporting to the Director, Workplace Technology Management, the Supervisor leads one direct report (the IT Deployment and Asset Specialist), who performs the hands-on configuration, deployment, and receiving work.
ESSENTIAL DUTIES & RESPONSIBILITIES
Inventory Integrity and Data Governance
Inventory Integrity and Data Governance
- Own the accuracy and completeness of IT inventory and asset records, ensuring every device is received, recorded, tracked, and accounted for from receipt through disposal.
- Define, document, and enforce standards for receiving, recording, tracking, and issuing both new and used equipment, including Jira inventory data and naming conventions.
- Perform and oversee cycle counts and the end-of-month inventory for Accounting and Finance leadership; investigate and resolve variances.
- Communicate capital asset deployments to Accounting in a timely manner so that depreciation can begin on schedule.
- Ensure e-waste and recycling disposal follows approved processes, with documented data sanitization, chain of custody, and record retirement.
Procurement and Inventory Planning
- Apply wise inventory management and procurement practices: set and maintain stock levels, forecast demand, and avoid shortages, overstock, and obsolescence.
- Source and procure IT hardware, software, and supplies in compliance with procurement policies and budget constraints.
- Ensure the department has a consistent supply of inventory through vendors such as ULINE, Axelliant, and Amazon.
Vendor Management
- Manage vendor relationships, pricing, terms, and performance, including delivery accuracy, warranty, and returns.
- Evaluate and recommend vendors and purchasing channels that balance cost, reliability, and risk.
- Resolve vendor discrepancies, such as short shipments, incorrect billing, and damaged goods, and document outcomes.
Financial Reporting and Controls
- Reconcile invoices and charges to the correct department and accounting codes.
- Maintain checks and balances over ordering, receiving, recording, and payment so that no single step is unreviewed.
- Produce regular reporting on inventory value, spend, and variances for Accounting and the Director, and support audit and financial review requests.
Team Leadership and Supervision
- Supervise, schedule, and prioritize the work of the IT Deployment and Asset Specialist (one direct report), setting clear expectations and holding regular one-on-one meetings.
- Coach and develop the direct report, and deliver ongoing feedback and annual performance reviews in partnership with the Director, Workplace Technology Management and Human Resources.
- Create documentation and teach coworkers proper procedures for the department.
- Manage workloads and workflows through metrics and data-driven analysis, and review the Specialist's work for accuracy and adherence to standards.
Risk, Compliance, and Liability
- Manage the department to standards that minimize company liability, including asset loss, unrecorded equipment, data exposure, and improper disposal.
- Adhere to IT policies and procedures, including security standards and data privacy regulations, and ensure the direct report does the same.
- Establish and enforce warehousing policies and processes for receiving, storage, stock handling, and equipment security.
- Escalate discrepancies, losses, and policy exceptions to the Director promptly.
Cross-Team Coordination and Service Quality
- Coordinate with the Director, Tier 2, Workplace Technology engineers, and the IT Support Center (ITCS) so they can complete tasks related to physical hardware.
- Quality-control check support center tickets to make sure clubs are getting what they need.
Project and Corporate Office Support Oversight
- Coordinate with the Senior Project Manager, IT Operations on project rollout planning, scheduling, and resource needs.
- Ensure project rollouts, such as FortiGate 70G, Axess Gates, Verifone Payment Terminals, refreshes, and TapFive/Google Review Stands, are supported by accurate inventory, staging, and asset records.
- Oversee the corporate office support the Specialist provides to partner departments.
- Provide hands-on coverage of configuration, testing, and corporate office support tasks during absences and peak demand; hands-on work is not the primary focus of this role.
ORGANIZATION RELATIONSHIPS
Reports directly to the Director, Workplace Technology Management. Supervises one direct report, the IT Deployment and Asset Specialist. Works closely with Accounting, the Senior Project Manager, IT Operations, Tier 2, Workplace Technology engineers, the IT Support Center (ITCS), and vendors on inventory, procurement, and financial processes.
REQUIRED QUALIFICATIONS
Knowledge, Skills, and Abilities
Knowledge
Knowledge, Skills, and Abilities
Knowledge
- Working knowledge of ITSM and IT asset management principles and best practices.
- Strong knowledge of inventory control, including receiving, tracking, cycle counts, and reconciliation.
- Knowledge of procurement practices, vendor management, and purchasing controls.
- Understanding of financial controls, capital versus expense assets, depreciation, accounting codes, and invoice reconciliation.
- Understanding of key IT infrastructure and components, including hardware, software, networks, and operating systems.
- Knowledge of secure e-waste disposal, data sanitization, and equipment recycling practices.
- Experience with asset management and inventory control systems and Jira.
Skills and Abilities
- Data integrity: exceptional attention to detail and accuracy, with the discipline to keep records complete and current.
- Analytical and reporting skills: analyze inventory, spend, and variance data and present clear financial and operational reports.
- Leadership and coaching: supervise, develop, and hold a direct report accountable; delegate effectively and deliver constructive feedback.
- Vendor and financial management: negotiate and manage supplier relationships and allocate charges to the correct departments and accounting codes.
- Process and control design: establish standards, checks and balances, and repeatable procedures that reduce risk.
- Training and documentation: create clear procedures and teach coworkers proper departmental processes.
- Communication: effectively communicate with technical and non-technical audiences, including Accounting and executives, verbally and in writing.
- Decision-making: analyze information, weigh options, and make sound decisions that benefit the team and the organization.
- Time management: manage multiple tasks effectively, meet deadlines, and prioritize work based on urgency and impact.
- Adaptability and resilience: navigate change under pressure while maintaining composure and finding solutions.
Education/Certifications
Minimum
Minimum
- 5 years of experience working in IT, including asset or inventory management
- Bachelor's degree in a related field or equivalent experience
Preferred
- 1+ year of experience in a lead, supervisory, or team coordination role.
ITIL certification or equivalent experience. - IT asset management certification (such as IAITAM CHAMP or CITAM) or equivalent experience.
- Advanced ITIL or other ITSM certifications.
- CompTIA A+ certification
Physical Demands / Environmental Conditions
- Combination of office, warehouse/MSC, and remote work environments. Occasional lifting of up to 50 pounds during inventory counts and coverage.
Travel Requirement
- Occasional travel required (10% or less).
BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
