Supervisor - Medicaid & Financial Assistance
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- United States
- Work type
- Hybrid
- Posted
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Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category:
Billing and Revenue CycleShift:
DayDepartment:
Revenue Cycle AdministrationMonday - Friday days, varied hours per department needs.
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
- People Leadership and Staff Development Provides formal supervision of assigned staff, including staffing, onboarding, scheduling, work deployment, coaching, performance evaluation, recognition, corrective action, and employee development.
- Daily Operations and Workflow Management Directs daily Medicaid and financial-assistance workflows, including staffing coverage, workload distribution, patient outreach, documentation collection, requests for information, exception management, follow-up, and case closure. Makes real-time staffing and workflow decisions necessary to maintain service levels.
- Quality and Compliance Oversight Monitors case quality, documentation, productivity, conversion reporting, privacy requirements, training requirements, HEAplus requirements, applicable state requirements, and adherence to approved processes and procedures.
- Medicaid and Financial-Assistance Operations Supports the team responsible for patient outreach, Medicaid and financial-assistance navigation, household and income verification, collection of tax, bank, asset, expense and other required documentation, application assistance, follow-up, and coordination through determination or documented closure.
- Systems and Operational Coordination Coordinates workflows and handoffs involving Qventus, Epic, HEAplus, Access Services, Pre-Services, AHCCCS, and approved partners or vendors. Identifies and resolves operational handoff gaps and escalates issues outside the team's authority.
- Performance Monitoring and Reporting Monitors established quality, timeliness, productivity, outreach, documentation, conversion, and service measures. Ensures required operational reporting and monthly executive summaries are accurate and delivered to leadership.
- Training and Readiness Ensures staff complete required onboarding, workflow training, privacy and security requirements, and applicable HEAplus authorization and training before independently performing activities requiring such access.
- Issue Resolution and Escalation Serves as the first point of operational escalation for complex cases, workflow barriers, documentation issues, system handoffs, and staff concerns. Escalates policy interpretation, structural changes, organizational financial-assistance approval, Medicaid eligibility determinations, and other matters outside delegated authority.
- Cross-Functional Collaboration Partners with Revenue Cycle Operations, Access Services, Compliance, Finance, HR, IT and other appropriate stakeholders to maintain effective workflows, controls, reporting, and service delivery.
- Travels between assigned work sites as required.
- Associates in a related field preferred, or an equivalent combination of education and directly related experience. The underlying specialist requirement is still proposed and requires final HR/Compensation validation. Preferred
- 2 years, Relevant experience in Medicaid, patient financial assistance, patient access, Revenue Cycle, social services, financial-document verification, or a related area. Required
- Other, Prior lead, supervisory, or demonstrated operational leadership experience. Required
- HEA+ Certified within 60 days of hire (Must be able to pass background check during this process) 60 Days Required
We're all in for your career.
About Us
Expert care from experts who care.
At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:
• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff
Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.
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If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here.
