Supervisor, Quality

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-time

Reports to: Manager, Quality-Operations

Purpose

The Supervisor, Quality is responsible for overseeing the day-to-day activities of the Quality Specialists and ensuring the effective execution of quality processes and related procedures. The role provides leadership, guidance, and support to maintain compliance with accreditation standards and drive continuous quality improvement initiatives. The Supervisor will manage workflow, monitor performance, and foster a culture of accountability and excellence within the quality team.

Responsibilities

• Supervises and mentors a team of Quality Specialists, ensuring timely and accurate completion of prescription file, patient file, and call recording audits.
• Assigns and prioritizes work, monitors progress, and provides feedback to team members.
• Serves as the first point of escalation for audit-related questions and issues.
• Collaborates with the Manager, Quality – Operations, to implement quality initiatives and improvement projects to meet or exceed program goals.
• Ensures adherence to accreditation standards and internal policies across quality activities.
• Analyzes audit data to identify opportunities for process and training improvements and contributes to corrective action plans.
• Leads quality improvement projects and supports larger initiatives for the Quality team.
• Promotes best practices and consistency in audit methodology across the team.
• Takes an increasing role in partner audits by coordinating the preparation meetings and materials.
• Oversees deviations and CAPAs including review, approval, and effectiveness check processes.
• Assists in preparation for internal and external audits as needed.
• Prepares and presents team performance metrics to the Quality, Operations, Training, and Billing teams in addition to the Quality Management Committee.
• Facilitates regular team meetings to communicate updates, share knowledge, and reinforce quality standards.
• Develops the skills of the Quality Specialists to optimize performance for increasing responsibilities.
• Other responsibilities as assigned by the Manager, Quality - Operations.

Required Qualifications

• Bachelor’s degree; may consider a high school diploma andr equivalent experience in lieu of a degree.
• Minimum of three (3) years in a healthcare quality role, including experience conducting audits and supporting accreditation processes.
• Demonstrated ability to lead or mentor others, with strong organizational and prioritization skills.
• High degree of self-direction and ability to work independently.
• Strong knowledge of quality improvement and performance management concepts.
• Proficiency in Microsoft Office and EMR systems.

Preferred Qualifications

• Previous supervisory or team lead experience.
• CPHQ (Certified Professional in Healthcare Quality).
• Experience in specialty pharmacy or similar healthcare setting.

Work Environment

This position works in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.