Supervisor Referral and Authorization - Infusion Service

Overview

The Central Infusion Referral Center Supervisor oversees the team and daily operations supporting infusion referral workflows across UnityPoint Health. This position is responsible for managing referrals, prior authorizations, intake processes, medical necessity documentation, benefit investigations, site-of-care determinations, and referral readiness to facilitate timely and efficient patient access to infusion therapy. The team supports home infusion services and oncology and non-oncology infusion centers across UnityPoint Health markets.

In collaboration with the Infusion Access Manager or Director, the Supervisor provides team leadership and personnel management, oversees operational workflows, drives performance improvement initiatives, ensures compliance with payer requirements and accreditation standards, and develops and maintains policies and procedures. This role proactively identifies operational challenges, facilitates timely escalation and resolution of issues, and supports consistent, efficient, and high-quality referral processes across all infusion sites.

The ideal candidate demonstrates strong leadership, problem-solving, communication, and change-management skills, along with a commitment to operational excellence and patient access. The Supervisor is expected to perform intake coordinator responsibilities for a minimum of 50% of their time while modeling professionalism, effective time management, and UnityPoint Health’s FOCUS values.

Remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Oversee staff onboarding, scheduling, competency development, performance management, coaching, and employee engagement.

• Supervise daily referral workflows, ensuring timely benefit investigations, medical necessity reviews, prior authorizations, and site-of-care determinations.

• Ensure complete clinical documentation, payer compliance, and referral readiness for patient scheduling.

• Lead operational improvement initiatives, monitor key performance indicators, and implement solutions to improve access, quality, and efficiency.

• Resolve escalated referral concerns and maintain effective collaboration with providers, infusion nursing, pharmacy, case management, and revenue cycle teams.

• Develop and maintain policies, procedures, customer service standards, and regulatory compliance practices.

• Perform intake coordinator duties, support departmental goals, promote teamwork and professional development, and provide leadership coverage as assigned.

Qualifications

Education

• Required: High school diploma or GED, or an equivalent combination of education and experience.

Work Experience

• Required: Three (3) years of experience in healthcare access, prior authorization, infusion operations, or a related field.

Licenses and Certifications

• Preferred: Pharmacy technician certification or registration in the state(s) of practice, as applicable (Iowa, Illinois, and/or Wisconsin).

• Time Frame: Upon hire, if applicable.