Supervisor, Revenue Cycle Management

Core Responsibilities of the Role

• Supervising the work of the Revenue Cycle Team by delegating work, monitoring progress, and evaluating work product for timeliness, quality, and compliance with policy and procedures

• Overseeing current customer contracts to make sure the team is meeting Tegria deliverables and sending status reports

• Coordinating and leading daily team activities

• Assisting with management decisions and activities

• Providing feedback about team members to management

• Developing new processes and improving existing processes in pursuit of team goals with emphasis on quality, efficiency, and speed.

• Following and enforcing guidelines, processes, and procedures to accomplish objectives and ensure compliance with company and regulatory requirements

• Helping to increase employee engagement through listening and mentoring

• Providing input to management on performance evaluations, bringing performance concerns to management attention, and participating in corrective actions

• Performing the work of revenue cycle analysts

• On-boarding and training new team members

• Monitoring key performance indicators in Revenue Cycle and working closely with management to improve clients’ cash flow, reduce denials, and minimize bad debt.

• Maintaining a strong working knowledge of all RCM processes

• Researching and identifying denial trends. Collaborating between department leadership to improve processes to resolve issues and reduce impact to the accounts receivable.

• Developing and coaching team members

• Recommending and implementing coaching or corrective action

Additional Responsibilities

• Performing other duties as assigned                        

Required Qualifications

• Bachelor’s degree in health information management or accounting, or related fields; or equivalent combination of education and experience

• 3+ years supervisory experience in medical billing including hospital billing and collections

• Able and willing to travel to client sites and office as needed

• Able and willing to work outside of normal hours

• Experience mentoring less experienced team members

• Extensive experience implementing, supporting, optimizing, and upgrading MEDITECH and/or other EMR

• Experience being evaluated against, and creating action plans based on financial goals and targets to create a profitable service line

• Complete understanding and in-depth working knowledge of healthcare revenue cycle; Good working knowledge of medical terminology, billing guidelines, HIPAA and compliance; Solid knowledge of third-party billing requirements and HIPAA 837/835 electronic language.

• Able to work independently and with wide latitude for independent judgement

• Able to establish and monitor performance/productivity standards

• Able to balance workload of being a supervisor and individual contributor

• Has excellent judgement, understanding when and what questions to ask to reach well informed decisions that minimize risk.

• Advanced skills in Microsoft Office and proficient with computer-based accounts receivable applications.

• Able to perform complex mathematical calculations for adjudication of accounts and applying complex contractual arrangements as determined by contracts negotiated within the customer contract.

• Has strong collaboration and problem-solving skills.

• Able to analyze billing data and perform trending analysis to improve billing utilizing advanced Excel and Power Point for presentation.

• Possess excellent time management, organizational skills and prioritizing skills to permit handling the workload

• Able to work with team members, customers, providers and medical facility staff tactfully and effectively.

• Exceptional verbal and written communication skills  

• Strong attention to detail

• Strong commitment to ethical behavior and complying with laws and regulations involved in the job.

• Comfortable and accountable working in a remote work environment in which video conference calls and virtual shared workspaces and tools are common.

• Able to communicate tactfully and firmly with team members and stakeholders

• Must have a private, secure workspace available at home/remote office and access to internet with speed sufficient to perform the job

Desired Qualifications

• MEDITECH experience preferred