Supervisor, Revenue Operations (ROPS)

Posting Date

10/21/2026
5200 Virginia Way, Brentwood, Tennessee, 37027-7569, United States of America

Would you like to work for a company with Core Values such as TEAM and FUN? Do you want your work to make a difference? Are you looking to build your career in healthcare? Then, join our growing team, which offers abundant opportunities to develop your professional and personal skills, advance your career, and positively impact our patients' lives.

DaVita is hiring a Supervisor for our Patient Resources team within Revenue Operations. This position assists the manager by providing leadership and direction to Specialist on the Revenue Operations team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure high quality customer service according to department and company policy
• Monitor team productivity and progress of specific area job functions
• Determine staffing plans that promote the most effective use of all teammates
• Establish, communicate, and ensure departmental goals and objectives are achieved
• Address teammate relations issues appropriately and escalate to manager as necessary
• Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
• Write and conduct teammate annual Performance Development Reviews (PDRs) as required
• Maintain teammate records in compliance with DaVita policy's and any applicable laws
• Understand and communicate DaVita company policies and procedures
• Work with People Services and manager to recruit teammates with appropriate skills and experience
• Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures

Special Projects

• Lead or actively participate in special projects
• Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
• Support the analytics team manager via business acumen and technical knowledge
• Meet tight deadlines in a time sensitive and resource constrained project environment
• Provide frequent updates to manager regarding the status of activities and initiatives
• Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
• Identify system and process improvements opportunities and make recommendations

Analytics/Reporting

• Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
• Identify system and process improvements and recommend process improvement plans
• Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
• Maintain reporting continuity, integrity, and communication among analytical departments

Other Duties

• Champion the DaVita Mission and Values both internally and externally
• Attend team meetings, phone conferences, and training as scheduled or needed
• Perform other duties as assigned or required
• Travel required: up to 5%

MINIMUM QUALIFICATIONS

• Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
• Demonstrated strengths in teambuilding and leadership skills
• Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
• Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $62,353.20 - $85,000.00 per year.

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour
Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.78/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

About Us

DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe.

To learn more about what it means to be a part of our Village, visit Careers.DaVita.com.

DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click here.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.