Supervisor, Settlement Operations (Maternity cover)

Role Responsibilities

In this unique global role, we’ll be looking to you to lead a team responsible for one of the settlement functions.

• Ensuring workload and resource allocation, priority setting, and escalated issues are handled correctly by the team.
• Monitoring performance metrics, identifying areas for improvement, and ensuring necessary changes are implemented to meet all KPIs.
• Ensuring transaction adjustments to partners and reconciliation processes are managed correctly by the team.
• Conducting regular reviews and confirmations to ensure team processes are compliant and efficient.
• Overseeing the initiation and coordination of improvement initiatives and representing settlement operations in relevant projects and initiatives.
• Ensuring financial information provided for accounting and audit purposes are accurate and timely.
• Facilitating communication and collaboration between business operations and support departments such as Accounting, Care and Technical teams.
• Fostering a culture of continuous learning and development, ensuring opportunities for professional growth and skill enhancement are provided.
  

Role Requirements

• 3-5 years of Experience in Payment, Accounts Receivables, Accounts Payable or Settlement Operations area.
• 1-2 years’ experience in People management would be an advantage
• English required, written and verbal.
• Sound communication, problem-solving, and training skills.
• Comfortable working in a fast-paced, highly structured, deadline-driven environment.
• Customer-orientated approach.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• This specific role is eligible to receive conditional Portuguese language allowance
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program

Salary

The monthly gross base salary range is 2,562 – 3,416 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

11-15-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.