Supervisor, Subpoena Unit

General Summary

Reporting to the General Claims Legal Operations Division Administrator, the Subpoena Unit Supervisor is responsible for the daily management, oversight, and delivery of subpoena and document production in the General Claims Legal Department. The Subpoena Unit Supervisor will ensure the timely and accurate review, analysis, processing, and response to subpoenas and other document production requests directed to the Company by supervising three subpoena clerks, analyzing document requests, and applying and improving processes. The Subpoena Unit Supervisor is responsible for maintaining compliance with legal and regulatory requirements, safeguarding highly confidential information, and fostering collaboration across business units to ensure efficient document retrieval and production.

This is a hybrid position with three days a week required in the office and up to two days a week working remotely. This is a Monday through Friday, day shift opportunity based in our West Trenton, New Jersey corporate office.

Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

• Provide direct supervision and daily workflow management for subpoena staff, ensuring appropriate workload distribution and timely completion of assignments.
• Establish and maintain quality control standards, performance metrics and compliance with subpoena response procedures and document production standards.
• Serve as the primary escalation point for complex subpoena, discovery, and litigation-related issues.
• Coordinate closely with General Claims Legal attorneys regarding legal and regulatory requirements.
• Develop employee skills related to document review, litigation, and subpoena compliance through coaching and training.
• Develop, recommend, and implement departmental objectives, workflow enhancements, and operational process improvements.
• Analyze and report on workload, productivity, operational performance, and trends to Legal Operations Division Administrator and General Claims Legal leadership to support operational decision making and resource planning.
• Special projects, audits, and other departmental initiatives as needed.

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• Paralegal Certificate required.
• Demonstrated ability to effectively lead, coach, develop staff.
• Strong analytical and critical thinking skills with the ability to identify issues and implement effective solutions compliant with applicable Rules of Court and law.
• Excellent written and verbal communication skills with strong attention to detail and customer service orientation.
• Strong organizational skills with the ability to manage competing priorities, multiple deadlines, and a high-volume workload.
• Demonstrated experience managing workflow, quality assurance processes, and performance metrics.
• Ability to interpret and apply legal, regulatory, and company policies related to subpoena responses and document production requests.
• Ability to work independently and collaboratively across multiple departments.
• Associate’s degree.

Preferred Qualifications:

• Knowledge of subpoena response requirements, document retention practices, and legal document production processes.
• Minimum of 2-4 years of supervisory, leadership, or management experience, preferably in a legal, or insurance environment.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.

Compensation: Salary is commensurate with experience and credentials.

About Us

What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time.

NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.

We have been named a Forbes America’s Best-in-State Employer for five consecutive years.

Come join us! It’s time for you to make a difference on our remarkable team.