Supplier Onboarding Specialist
- Hiring from
- India
- Work type
- Hybrid
- Posted
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Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
The Supplier Onboarding Specialist role will report to the Purchasing Operations Director to ensure onboarding practices are carried out aligned with our Procurement department's vision, goals, and direction.
In this role, you will demonstrate accountability, agility, a dedication to being inclusive, a strong business acumen, and will show courage, even in the most demanding situations. We also highly value effective communication skills, a passion for learning, leadership traits, resilience, and self-awareness.
What success looks like.
General:
• Oversee and own supplier onboarding across the company as the primary point of escalation in order to best serve internal stakeholders and suppliers.
• Own all tasks required to onboard suppliers; work with internal teams and suppliers to facilitate the end-to-end supplier onboarding process.
• Manage onboarding of third-party suppliers and aid in the development and maintenance process of the supplier onboarding tools.
• Establish and cultivate relationships with cross-functional stakeholders such as operational leaders, legal teams, procurement, security, and risk management.
• Communicate the supplier onboarding approach to Business Partners, and other stakeholders.
• Efficiently originate supplier profiles in multiple contract/payment systems.
• Submit and review supplier questionnaires.
• Negotiate Non-Disclosure Agreements, confirming Personal Information is not being shared and reviewing redline requests against a playbook.
• Communicate effectively with suppliers, business partners, procurement professionals, risk management and compliance teams.
• Action system tasks and ServiceNow tickets related to the supplier onboarding process.
• Support SAP Business network supplier enablement processes and goals.
Policy and Process Ownership:
• Process OFAC checks, and other due diligence processes during new supplier onboarding.
• Document any changes to process and BAU (Business as Usual) associated with SAP Ariba system updates, configuration or system process changes.
• Report on SLAs (Service Level Agreement) and outstanding tickets/tasks to the Purchasing Operations Director.
• Produce reports, dashboards and scorecards with key supplier or resource metrics.
• And other responsibilities as needed.
The Minimum Qualifications:
o A minimum of 1-2 years procurement experience, including Procure-to-Pay, procurement onboarding and/or AP (Accounts Payable) operations.
o Understanding of the vendor onboarding process.
o Familiar with risk and compliance as it relates to vendor onboarding.
o Ability to troubleshoot and make sound decisions in response to rapidly changing often complicated situations.
o Should be available to work night shifts from 5:30/6:30 PM to 2:30/3:30 AM.
o Experience with SAP Ariba.
o Customer service experience.
o Demonstrated ability to understand complex end to end processes.
o Experience navigating a complicated organization/institution.
The Ideal Qualifications
o At least 2-4 years procurement experience, including Procure-to-Pay, procurement onboarding and/or AP (Accounts Payable) operations.
o Understanding of the vendor onboarding process.
o Familiar with risk and compliance as it relates to vendor onboarding.
o Ability to troubleshoot and make sound decisions in response to rapidly changing often complicated situations.
o Experience with SAP Ariba.
o Experience with Archer Contract Management Platform.
o Experience with ServiceNow.
o Customer service experience.
o Demonstrated ability to understand complex end to end processes.
o Experience navigating a complicated organization/institution to carry out change.
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
About Us
At MassMutual, we value both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues.
Our work environment is one where the majority of our team members adopt a hybrid schedule — working some days in the office and some days remotely, balancing flexibility with in-person collaboration. One where each manager works with their teams to determine a schedule that meets the needs of customers, the team and the business. While the majority of our employees will follow this hybrid model, some of our roles will continue to be 100% on-site and others may be 100% remote, subject to business needs.
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company, owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.