Supplier Relationship Management Analyst

Supplier Relationship Management Analyst

Location: Hybrid ways of working at our office in Wimbledon

Contract: Permanent

Salary: Competitive

The SRM Analyst is responsible for supporting the effective management of strategic, critical and key supplier relationships through structured governance, performance reporting, stakeholder coordination and continuous improvement.

Working closely with Supplier Relationship Management (SRM), Procurement, Third Party Risk Management (TPRM), business owners and control functions, the role helps ensure supplier performance, contractual commitments, service issues, risks, actions and value opportunities are visible, understood and actively managed.

The role provides hands-on support for supplier scorecards, governance meetings, Quarterly Business Reviews (QBRs), supplier account plans, action tracking and management information across the supplier lifecycle.

What you’ll be doing:

• Support the implementation and consistent application of the SRM framework across strategic, critical and key suppliers.
• Maintain supplier account plans, relationship maps, governance calendars and supplier segmentation records.
• Coordinate regular supplier governance meetings, including operational reviews, QBRs and Annual Business Reviews (ABRs).
• Prepare agendas, packs and minutes, and maintain clear decisions, actions, owners and due dates.
• Build effective working relationships with supplier managers, business owners and cross-functional stakeholders.
• Develop and maintain supplier scorecards covering service, operational, commercial, risk, innovation and relationship measures.
• Collect, validate and analyse KPI, SLA and contractual performance information from suppliers and internal stakeholders.
• Monitor performance trends, recurring issues, overdue actions and service improvement plans, escalating material concerns promptly.
• Support evidence-based review of supplier delivery against contractual obligations and business expectations.
• Maintain accurate governance records and evidence in relevant systems and repositories.
• Identify and track supplier value, innovation, efficiency and continuous improvement opportunities.
• Maintain value and innovation pipelines, including agreed benefits, owners, delivery milestones and outcomes.
• Support joint improvement initiatives with suppliers and business stakeholders.
• Analyse supplier and governance data to identify themes, root causes and opportunities to improve outcomes.
• Support SRM input to supplier onboarding, material change, renewal and exit activities.
• Coordinate with Procurement, TPRM, Finance, Legal, Risk, Compliance, Information Security, Data Privacy and Operational Resilience to ensure relevant actions are progressed.
• Help maintain visibility of supplier risks, incidents, dependencies, remediation plans and key contractual milestones without duplicating TPRM ownership.
• Escalate control gaps, unresolved actions, deteriorating performance and emerging supplier concerns.
• Produce accurate and timely SRM dashboards, governance reports and senior management information.
• Maintain central SRM trackers, action logs, issue logs, review schedules and document repositories.
• Support reporting on supplier performance, service issues, value delivery, governance effectiveness and overdue actions.
• Contribute to the ongoing improvement of SRM processes, templates, guidance, data quality and tooling.

What you'll bring:

• Experience in Supplier Relationship Management, vendor management, procurement, contract management, service management or a comparable supplier-facing role.
• Experience supporting supplier performance reviews, governance forums, scorecards or service reporting.
• Strong analytical capability, with confidence interpreting KPI, SLA, trend and issue data.
• Excellent organisation and attention to detail, including disciplined action and milestone tracking.
• Strong written and verbal communication skills, with the ability to produce clear governance packs and management information.
• Effective stakeholder management skills and the confidence to follow up, constructively challenge and escalate.
• Proficiency with Microsoft Excel, PowerPoint and Word, and experience working with structured data and reporting tools. Confident using Microsoft Excel, PowerPoint, Outlook and supplier or risk management systems.
• Able to manage multiple assessments and deadlines, prioritising based on risk, urgency and governance requirements.

Desirable:

• Experience managing or supporting strategic, critical or outsourced suppliers in a complex organisation.

• Understanding of supplier lifecycle management, contractual obligations, service improvement and third-party risk management.

• Experience in a regulated environment, financial services or operational resilience.

• Experience using procurement, contract lifecycle, service management or supplier management platforms such as ServiceNow, Workday or Gatekeeper.

• Experience supporting audit, assurance or regulatory evidence requests.

• Relevant professional qualification or working towards one, for example CIPS, World Commerce & Contracting or ITIL.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General

For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?