Supply Chain Analyst - US

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are looking for a motivated and detail-oriented Supply Chain Analyst to join our Customer Supply Chain Team based in the New York office.

Reporting to the US Customer Supply Chain Director, the Supply Chain Analyst plays a key role in supporting the day-to-day performance monitoring and optimisation of the regional supply chain. The role is responsible for analysing data, producing regular reports, monitoring 3PL performance, and supporting continuous improvement across inventory, warehousing, transport, and customer service delivery.

This role works cross-functionally with internal teams and external partners to ensure supply chain activities are running efficiently, KPIs are met, and costs are well managed. The Analyst will also help surface key insights to support the US Customer Supply Chain Director in strategic decision-making.

What you will be doing:

• Reporting & Performance Analytics:

• Produce and maintain key daily and weekly reports:

o Daily Sales Report

o Order Progress Tracker

o Control Tower Report

o Availability and Allocation Report

o Warehouse & Transport KPI Dashboards

o Compliance & Chargeback Tracking

• Analyse customer fulfilment trends and provide insights to the Customer Supply Chain team and wider business.

• Track and support investigating chargebacks and service penalties, root cause identification and resolution.

• Provide visibility of upcoming product launches and key events to DCs.

• Inventory Management

• Monitor and reconcile stock levels across all DCs to ensure system alignment between 3PL and JJ.

• Perform weekly stock reconciliation across all locations.

• Review stock quality, identify anomalies, and ensure inventory is in the correct location/status.

• Oversee QA and “on hold” stock locations, ensuring timely resolution.

• Invoicing & Cost-to-Serve Analysis

• Review warehousing and transport invoices:

o Identify variances and unexpected charges

o Investigate and challenge discrepancies

o Coordinate resolution and alignment with 3PLs and Finance

• Produce monthly Cost-to-Serve Reports by customer, channel (B2B, B2C, D2C).

• Support forecast modelling for warehousing and transport spend

• Meetings & Continuous Improvement

• Represent Customer Supply Chain in:

o Monthly KPI reviews

o System enhancement meetings

o Customer operational reviews

• Support the implementation of process improvements and system enhancements based on data-driven insights.

• Key Relationships

• Customer Supply Chain Coordinators

• Supply Planning & Logistics

• Finance & Commercial Teams

• 3PL Warehouse and Transport Providers

• IT / ERP Support

• Key Customer Operations Contacts

What we need from you:

• 2–4 years’ experience in a supply chain, logistics, or operations analyst role

• Strong Excel skills (pivot tables, formulas, data modelling); Power BI or similar a plus

• Experience with ERP systems (SAP, Oracle, or similar)

• Strong attention to detail with a proactive, analytical mindset

• Understanding of warehouse, inventory, and transport processes

• Confident communicator with the ability to challenge and influence partners

• Comfortable working in a fast-paced, data-led environment

What you’ll get from us:

• $65,000-$70,000 salary range

• Company performance related annual bonus

• An exclusive staff discount

• Health Benefits

• 401(k) with company match

• Flexible work environment – 3 days in-office and 2 days remote

• Access to Perkbox

• Team recognition

• Refer a friend Scheme