Supply Chain Lead

Premium Outdoor Lifestyle Brand — Cape Town (Flexible) About the Business Our client is a fast-growing premium outdoor ambience brand, designing beautifully made outdoor lighting and heating products that transform how spaces feel. They sell through D2C and retail channels, with operations spanning South Africa, China, and the US, and are building a lean, high-output team that uses systems, technology, and AI to scale intelligently. The Role We're hiring a Supply Chain Lead to own the strategic layer of the supply chain — inbound, demand planning, inventory decisions, and 3PL performance across a South African warehouse, China 3PL, and USA 3PL. This role reports directly to the CFO/COO. It's built for someone who wants to own and build a supply chain function properly inside a scaling global D2C brand — not a generalist ops role, and not a pure execution role. You'll solve complex problems across forecasting, replenishment, freight, stock positioning, and partner performance, and help build the systems and decision-making rhythm that keeps the business in stock, on time, and operating at the right cost as it scales. What You'll Own Inbound & Production Lead container planning — timing, consolidation, booking, freight decisions Manage freight forwarder relationships — inbound documentation, customs clearance, escalations Surface inbound risks and delays before they hit stock availability Demand Planning & Inventory Own the rolling demand forecast by SKU and channel Drive inventory planning — what to order, when, and where stock should sit Track days cover across all locations; flag stockout risk or aged stock proactively Bring stock reallocation and replenishment recommendations to leadership with clear rationale Improve the accuracy and usability of forecasting and inventory planning models 3PL Performance Own performance management across the SA warehouse, China 3PL, and US 3PL Hold 3PLs to SLAs — pick/pack accuracy, fulfilment speed, inventory accuracy, issue resolution Identify performance gaps and drive solutions with partners Improve how 3PL and carrier performance is measured and managed over time Systems, Data & Process Improvement Build and improve the systems and reporting behind supply chain decisions Use data to sharpen forecasting, inventory strategy, and operational visibility Help shape the AI and automation layer around planning, monitoring, and exception management Build processes that scale rather than relying on manual workarounds Outbound Oversight Monitor outbound order flow and manage exceptions before they hit customers Own carrier performance and issue resolution Work closely with customer support and leadership when fulfillment issues affect customer experience What Success Looks Like Forecasting is reliable, visible, and improving over time Stock is in the right place at the right time, with fewer surprises Inbound is proactively managed, not reactively chased 3PLs are measured clearly and held to a high standard Supply chain decisions are commercially sound and data-backed The function becomes more scalable through better systems, reporting, and automation Why Join This role sits at the centre of building a scalable operational engine for a global brand. You'll have meaningful ownership, direct exposure to leadership, and the chance to shape how supply chain works inside the business. As routine execution is increasingly supported by systems and automation, your time goes toward decision-making, strategy, performance management, and building a better operating model. Working Style Cape Town-based preferred Flexible working setup High ownership, strong communication, and great output valued over office time In-person collaboration matters at times, but the role is designed to work well for someone disciplined in a flexible environment Details Start Date: As soon as possible Working Hours: 9:00am – 5:30pm SA time Compensation: Competitive, market-related — to be benchmarked against candidate seniority and scope You'll Be a Great Fit If You Have 3+ years in supply chain, with real ownership across inbound, forecasting, inventory, freight, or 3PL management Have worked in a physical product business, where manufacturing lead times, stock planning, freight, and fulfilment are familiar territory Have experience in D2C or multi-market fulfillment Are highly detail-oriented and accountable — you catch issues early and own outcomes Are data-driven and systems-minded — you like building processes and tools that enable better decisions Are comfortable in Cin7, Shopify, inventory systems, ERPs, or similar operational tools Are curious about how AI and automation can improve planning, visibility, and execution Think commercially about inventory — in terms of cash, risk, return, and customer experience Thrive in lean, fast-moving environments where you're trusted to lead Have exposure to cross-border supply chain — Asia manufacturing, international freight, multiple fulfilment locations, or global expansion