Support Agent

Support Agent Help thousands of people get where they need to go. Solve real user problems, learn valuable skills and make an impact every day. Note: this role is only available for people living in Amsterdam. In a nutshell. As a Support Agent, you'll help our users get where they need to go. Whether it's a question about a ride, a technical issue or an unexpected situation, you'll be there to provide fast and friendly support. Working from our Amsterdam headquarters during office hours and remotely during evenings and weekends, you'll play an important role in delivering the best possible experience for thousands of our users. As Check continues to grow, so does our Support team. We're planning to double the size of our team over the next period while continuing to deliver the high-quality service our users expect. It's an exciting time to join, grow with us and help shape the future of our Support team. Experience is great, but mindset matters more. If you're eager to learn, enjoy helping people and like solving problems, we'd love to hear from you. The job. Your main responsibility is helping our users through chat, email and phone. You'll solve issues, answer questions and make sure every user interaction leaves a positive impression. No two days are the same. One moment you're helping someone start a vehicle, the next you're coordinating an incident report or working with another team to resolve a more complex issue. As the closest teams to our users, your feedback matters. We value people who spot opportunities, suggest improvements and help us make our service even better. Experience is great, but mindset matters more. If you're eager to learn, enjoy helping people and like solving problems, we'd love to hear from you. Department Support Role Support Agent Locations HQ Remote status Hybrid Hourly salary €15.89 - €17.75 Employment type Part-time Minimum education level HBO (Applied Sciences) Native dutch? true Your profile. We're looking for motivated people who are service minded and have strong communication skills. Our ideal candidate takes ownership and helps us improve processes - and making users happy. We're offering a unique opportunity to build relevant work experience while joining a well-funded scale-up. You communicate well in both Dutch and English You have a great sense of responsibility You're available at least 15 hours a week You live in Amsterdam. Shifts between 08.00 - 17.00 from Monday to Friday take place at HQ. Please note that this may change in the near future. The offer. Flexible working hours Free Check rides A Check with your own name Free lunch, drinks and snacks at the office and the option to work from HQ at any time. Drinks and other fun get-togethers with the team An independent job with transparent growth opportunities Make impact in a scale-up with a mission Flexible. As long as your make your 2 shifts a week, we aim to fit the job perfectly into your life. Independent. You work on your own. You choose the soundtrack. You make decisions on the go. Fun. What makes the perfect side job? Fun! Not only is the work enjoyable, we also have cool events. Full of opportunity. Think along. Increase your responsibility. We offer transparent opportunities to grow. "Working in Check's Support Team, I get the opportunity to develop myself, take on more responsibility and find out what I'm good at." Hanna Scherpbier Support Super Agent How to get the job. Step 1 Apply using the button on this page Step 2 If you're fit for the job, we'll give you a call Step 3 Come over for an interview Step 4 If it's a match, you can start within days About Check. Check is a fast-growing shared mobility platform, providing the easiest way around town. We believe urban mobility can be more efficient and we want everyone in every city to be able to reach their destination within 15 minutes. We do this by introducing new and smart forms of mobility. Our shared e-mopeds, cars and e-bikes are available in cities throughout The Netherlands. Founded in 2019 Co-workers 250