Support agent

We are looking for someone who is empathetic and passionate about helping others to become part of our support team. This is a full-time offer for a support agent that can be performed remotely. You will be part of a growing support team which is an integral part of the company. We wake up each morning to help our customers from all around the world build amazing calendaring experiences. (And we “mean it”: Our products are being used in over 170 countries!) Who are we? We are building the next generation of calendaring and scheduling UI tools. Our customers range from small startups, individual developers to Fortune 100 companies and governmental organizations. Teams from companies like AT&T, Disney, Nasa, LIBRA BANK, Swarovski... all the way to small teams and lone developers use Mobiscroll. Check out our customers page and read what people say about us. What skills do you need? Excellent writing and communication skills mixed with empathy is required for this job. Having a positive, getting stuff done attitude paired with being highly organized and an open-minded mentality will work wonders. Since this job is based on written communication, you should not shy away from writing. You shouldn’t have any trouble using the English language. Duties and responsibilities Being the first point of contact for customers seeking assistance over ticket-based chat and email Working closely with the support team and ensuring assigned tickets are responded to, diagnosed and resolved swiftly Qualifying and documenting the problems raised by customers Working closely with the product team (live and offline meetings/ conversations) and improving on the Mobiscroll user experience Writing and updating Helpdesk articles so that people can get the help they need when they need ti Writing and documenting feature requests A few perks you’ll enjoy: Competitive salary package and on top of that generous profit sharing that is paid out quarterly Possibility to switch between work-from-home, remote work with the option for office work, co-working scenarios Flexible work schedule. Make work fit into your life Tailored system for personal growth and professional development Team buildings & retreats Loyalty vacation days. The longer you stay with us, your vacation days grow If you are passionate about helping people, but also creative in problem-solving and you want to stay connected with thousands of developers, let’s chat.