Support Analyst

Designation:Support Analyst Base location: Manila Education Qualification: Graduate: Computer graduate / BE Computers Experience: 3-5 years Essential Skills Has understanding of Point of Sales application and Inventory management system Technical Knowledge- Expert in Troubleshooting and Root cause analysis Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment Personality Traits- Should be savvy of working on Business Application involving inventory management Should be able to multi-task and track SLA's Should be able to produce the best result in pressure situations. Should be able to work in team as well as individual. Functional Knowledge Understanding of how point ofsales operations and inventory management work Managing Customer communication Managing incident lifecycle To make the Test plan for incidents that require L3 fix To support customer in implementing the solution Work set-up: Remote (M- F) Must be willing to provide weekend support. Rotational shift - 5 days