Support Consultant - Italy, Tier 1

Support Consultant - Italy, Tier 1 Apply now About us 3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen , with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland . We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities. 3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities. About the role: Our ambition in Customer Support is to exceed customer expectations. We provide support to the world's leading dental supply companies, small - to large-scale dental laboratories, leading hearing aid manufacturers, and more. And we need enthusiastic and skilled colleague to help us serving this constantly growing customer base and achieve our goals. You are technically minded and can communicate advanced topics to users with different backgrounds. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English and Italian, both verbally and in writing. Ideally, your background is a combination of Dental Technician and IT Support (or strong on IT and a desire to explore the field of dentistry). You have a positive approach and attitude. Areas of responsibility: Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail and occasional on-site events General support case management: logging, prioritization, troubleshooting (potential escalation), closing, follow-up. Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training Contributing to 3Shape's business by providing the industry's best Customer Support To succeed in your role, you should possess the following skills and competencies: Professional: Full operational command of English (B2+) and Italian (C1), both verbally and in writing Previous experience in a support function Advanced Microsoft Windows (XP, Vista, Win7 etc.) knowledge General network knowledge incl. understanding the concepts of client-server installations Database (Oracle and MSSQL) administration knowledge User-level knowledge on CRM systems (is a plus) A relevant IT education is an advantage Personal: Customer-oriented approach Strong technical interest and understanding of IT, software, and engineering problems Good communicator, with the ability to ask and listen, also to what is not being said Intercultural competence Being part of us means: Meaningful work that helps to change the future of dentistry Work in a unique professional, friendly and supportive environment Constant professional growth and development A healthy work-life balance Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc Breakfasts and lunches in the office Good working conditions in a comfortable office in UNIT.City A parking lot with free spaces for employees Occasional business trips to Western Europe Opportunity to become a part of the success that 3Shape has created over the past 25 years. We will be glad to welcome you to our team! For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/ You can contact our Talent Acquisition team via email: [email protected] . Department UA Customer Support & Onboarding Locations UA - Kyiv Remote status Hybrid We are only as strong as the people who join us! Our employees are our talent, our ambassadors, and the driving force behind our success. They are also our future. Together, they use their passion and spirit for innovation to help build our brand and our reputation, making us a destination for pioneering work and personal career growth. Connect with us - get notified with jobs matching your interests Follow us on LinkedIn - experience our culture and everyday life from around the globe Learn More Career Site People & Values Products & Services About 3Shape 3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics. Our growing talent pool of over 2,000 employees spans 50+ nationalities and is energized by knowing that together, we contribute to a better world. Two graduate students founded 3Shape in Denmark’s capital, Copenhagen in the year 2000. Today, 3Shape employees serve customers in over 100 countries. As a privately-owned company, decisions are made fast, and we remain agile. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine and Macedonia with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.